Key Responsibilities

What's the role?

The Quality Systems Manager is responsible for the governance, coordination, performance monitoring and continuous improvement of the Quality Management System across the Sodium Bicarbonate, British Salt quality operations and Sodium Carbonate Packaging operations.

The role provides independent oversight of core QMS processes including internal audits, SOP and document review, deviations, CAPAs, change controls, complaints action tracking, management review inputs and QMS performance metrics.

Responsibilities include:

• Own the day-to-day governance, visibility and performance monitoring of the Quality Management System, ensuring deviations, CAPAs, change controls, SOP reviews, complaints actions and audit actions are actively tracked, risk-prioritised and escalated where required.
• Manage the internal audit programme across relevant sites, ensuring the audit schedule is risk-based, completed to plan, findings are appropriately classified, corrective actions are verified for effectiveness, and overdue actions are escalated through clear governance routes.
• Produce, interpret and report QMS KPIs and trends, including overdue action status, audit completion, CAPA ageing, deviation and change control performance, SOP review status and recurring quality system weaknesses. Use these outputs to drive prioritisation, escalation and continuous improvement.
• Support compliance across GMP/MHRA, BRCGS, ISO 9001, ISO 14001, Halal, Kosher, HACCP and other relevant standards by ensuring QMS processes remain controlled, effective, evidence-based and consistently applied across the relevant operations.

Skills, Knowledge & Expertise

• Experience managing, coordinating or improving QMS processes in a regulated manufacturing, chemical, pharmaceutical, food, life sciences or similarly compliance-led environment.
• Strong practical understanding of deviations, CAPA, change control, internal audits, document control, complaints action tracking and management review.
• Experience preparing QMS evidence, dashboards, action trackers or management summaries for customer, certification, regulatory or internal audits.
• Strong influencing and follow-up skills, with the confidence to challenge action owners, drive timely closure and maintain clear audit trails.
• Excellent written and verbal communication skills, including the ability to produce KPI reports, audit packs, QMS summaries, meeting minutes and senior management updates.
• Pragmatic and proportionate approach to compliance, with the ability to balance audit readiness, business priorities and sustainable process control
• Internal auditor or lead auditor qualification.
• Knowledge of GMP, MHRA expectations, BRCGS, ISO 9001, ISO 14001, HACCP, Halal, Kosher and ICH Q7/Q9/Q10 or equivalent quality standards.

Job Benefits

Our people have always been at the centre of the company’s success and in return for their hard work and commitment, we offer a generous benefits package when engaged directly including:

• 37 days holidays per year, inclusive of Bank Holidays
• Roll over of up to 5 days and salary sacrifice holiday purchase scheme
• An additional paid day off each year to volunteer for a good cause in the local community
• 37.5 hours per week, Monday to Friday
• Excellent contributory Pension scheme up to 9% company contribution
• Life insurance
• Private Healthcare