Marks & Spencer
Quality Technician - WK 1 Days Onsite
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Quality Technician - WK 1 Days Onsite
Quality Assurance Technician
About the Role
The key focus of this position is to drive quality excellence across our Distribution Centre. As a Quality Assurance Technician, you will work closely with the Quality Manager to support site operations in maintaining and enhancing high standards, improving processes, and ensuring all products consistently meet established quality benchmarks.
This role is critical for delivering defect-free products to customers, helping our business consistently exceed expectations through a commitment to accuracy, compliance, and continuous improvement.
We seek a collaborative, customer-focused professional with strong experience in automated warehousing environments and systems like WMS/WCS, along with a robust understanding of Health & Safety practices. You will need strong analytical capability, excellent communication skills, and a proactive approach to building relationships, driving continuous improvement, and supporting operational success.
Salary: £27,000 to circa £30,000 (dependent on experience). Hours: Monday to Friday, 6:00 AM to 6:00 PM. Vacancies: Two open roles—one for WK 1 days and one for WK 2 days. Please specify your preference in your application.
Application requirements:
- Upload a copy of your CV as part of the application.
- Complete a numerical reasoning assessment.
- Selected candidates will be invited for an in-person assessment on-site.
Your Key Responsibilities
Your main accountabilities will include:
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- Supporting the development and maintenance of Quality Assurance (QA) and Compliance Standards
- Driving quality assurance across products, processes (Standard Operating Procedures), and associated governance/reporting
- Reviewing quality/compliance performance and compiling reports, highlighting potential risks and issues
- Acting as point of contact for operations regarding QA and Compliance, including project involvement
- Seeking opportunities for new operational methods to deliver QA and Compliance improvements
- Supporting and upskilling colleagues to embed these changes on-site and across the business
Skills and Experience Required
- Automated warehousing expertise: Experience with WMS/WCS systems, operational processes, and a clear understanding of Health & Safety standards
- Advanced analytical skills: Proficient with Microsoft Excel and Power BI, able to manipulate, interpret, and present data
- Collaborative mindset: Strong interpersonal skills, relationship-building abilities, and the capacity to manage stakeholder expectations
- Effective communication: Adaptable to different audiences while being comfortable providing feedback or raising operational, safety, or customer service concerns
- Customer-focus and improvement-driven: Flexible to support operational needs, contribute to training, and enhance service delivery
Benefits
Working for Marks & Spencer means contributing to something meaningful—ensuring quality, value, and service reach millions of customers daily. We're an inclusive, forward-moving organisation with a purpose-driven culture.
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Here are some of the benefits you’ll enjoy:
- 20% discount on all M&S products (including some third-party brands) for you and a household member upon completing probation.
- Competitive holiday allowance with the option to accrue additional leave.
- Strong pension and life assurance support for long-term financial planning.
- Personalised induction and training to accelerate your development from day one.
- M&S Choices portal with exclusive perks and savings.
- Market-leading family policies, including parental, adoption, and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day per year to support a cause you care about.
Embracing Diversity
We are redefining retail, innovating for a consciously driven future. Our goal is to create an inclusive organisation, trusted by colleagues, customers, and suppliers. Join us to drive meaningful change.
Our commitment to diverse and representative teams ensures everyone can bring their best self to work. We support each other, collaborate, and strive for shared success.
If you need support or reasonable adjustments at any stage of recruitment, please disclose this in your application so we can provide assistance.
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