South End City Council
R2R103904 - Brokerage Officer - Fixed Term Contract July 2027
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Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health, and parks through to planning, trading standards, community safety, and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn, and make a difference.
Your new role
Southend City Council are looking to appoint a full-time Brokerage Officer within a 12-month fixed-term contract.
This role will sit within the brokerage team, working alongside the Contracts, Quality, and Strategic Commissioning teams. The purpose of the Brokerage team is to ensure that they are connecting people to the right care at the right time. Offering holistic support packages that meet the service user’s needs in a way that promotes choice and independence where possible.
They support operational colleagues, as well as Southend Council’s partners in health and complex care. Offering extensive provider market knowledge and negotiations, to ensure cost-effective placements are being offered. The Brokerage Officer will ensure effective movement of people across pathways and will be required to manage flow and capacity across all services.
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The new post holder will be responsible for flow management across pathways, tracking vacancies, working on block arrangements, reconciliation of supported living as well as void monitoring. The new post holder will be expected to collaborate with internal colleagues as well as our provider market to prevent delay and blockages. The new post holder will need extensive knowledge in interpreting and reporting from datasets and creating effective dashboards that can be shared in a multi-disciplinary setting and reporting performance to senior management. The new post holder will need to be competent in designing brokerage data and performance reporting systems.
Within this position, hybrid working opportunities are available. However, you are required to be on-site at the Civic Centre a minimum of 2 days a week, including every Wednesday.
What you'll need to succeed
To be shortlisted for this position, you must be educated to degree level or have advanced equivalent experience.
It is essential that you have experience of working within a brokerage or wider commissioning team and have knowledge of the local health and social care system across Southend, with experience of information, advice, and guidance work.
You must have proven experience in data management, flow trackers, be able to monitor voids, analyse, interpret, assess data, and have experience in strategy, market development, risk management, and resource management, as well as be able to critically think, solution seek, and mitigate risks.
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It is essential that you have excellent verbal and written communication skills along with being IT literate (Excel, Word, PowerPoint).
What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working, and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.
What you need to do now
- If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.
- If you would like a copy of the Job Description, please click here.
- If you are wanting further information that isn't in the JD, please contact Nathalie Nathalie.s@hays.com.
Please note: Applications for this vacancy may close prior to the date advertised above, so you are advised to apply as soon as you are able to.
All applicants for this role will require an enhanced DBS check.
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age, or religion or belief.
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