South End City Council
R2R103943 - 132071 - Logistic Lead
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Logistics Lead – Equipment Service Team
Location: Southend-on-Sea City Council (Office-based) Type: Permanent, Full-time
Southend on Sea City Council is a Unitary local authority delivering essential services to the community through 1,800+ staff alongside local partners. Working here provides a rewarding career in a collaborative and innovative local government environment with flexible working practices. Opportunities span social services, transport, public health, education, planning, trading standards, and community safety, including dynamic regeneration projects.
About the Role
Southend-on-Sea City Council seeks an **experienced and proactive Logistics Lead to join the Equipment Service team on a full-time, permanent basis. This key operational leadership role oversees daily logistics, ensuring timely, safe, and customer-focused delivery, collection, and exchange of essential equipment across the city.
Core Duties
- Partner with the Equipment Service Team Manager and other leads to coordinate operations, address challenges, and drive continuous improvement for high-quality service delivery to residents.
- Lead the Logistics Team and Administration Team, including:
- Managing rotas, leave, and cover
- Conducting 1:1 meetings and performance reviews
- Supporting staff development
- Addressing conduct or capability matters
- Ensure compliance with health and safety requirements and promote safe working practices.
- Oversee deliveries, collections, exchanges (including urgent same-day requests), and route planning to optimise workload efficiency and meet service standards.
- Lead service improvement using performance data/operational insights to identify trends and implement solutions.
- Investigate and resolve logistics-related complaints, emphasising a customer-focused approach to service quality.
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Responsibilities
Operational Leadership
- Lead and coordinate logistics functions:
- Supervise drivers, technicians, and staff
- Manage relationships with administrative/frontline colleagues
- Ensure daily connectivity with delivery partners, customers, and teams
Team Management
- Manage multidisciplinary teams with experience in logistics, warehouse, delivery, technical, administrative, and customer support functions
- Root Cause Analysis: Solve operational challenges through evidence-based, pragmatic approaches
- Support Operational Excellence: Apply best practices for routing, resource scheduling, and urgent task prioritisation.
Key Processes
- Routes/Resource optimization to balance timeliness, cost, and efficiency.
- Handling complaints/issues, focusing on resident satisfaction and service recovery.
- Safety and compliance: Knowledgeable in Health and Safety at Work Act, Manual Handling Regulations, and LOLER (Lifting Operations and Lifting Equipment Regulations).
Requirements
To take ownership of this critical role, candidates must demonstrate:
- Proven experience in logistics/transport/operational leadership, including supervisory skills across diverse teams.
- Operations Strategy: Experience managing full-service value chains (deliveries, collections, handling, recycling, and support).
- Hands-on expertise in:
- Route planning
- Workload prioritisation and scheduling
- Rapid response to time-sensitive requests
- People Management: Confident in motivating, coaching, and performance-managing teams.
- Strategic Problem-Solving: Ability to use performance metrics to identify and act on inefficiencies.
- Minimum requirements:
- GCSEs in English and Maths (Grade C/4 or above) – essential.
- Desirable: A relevant qualification in business, supply chain, or logistics.
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Technical Skills
- Legal knowledge: Relevant UK legislation and health and safety best practices.
- Strong communication, organisational, stakeholder, and multi-discipline collaboration skills.
Benefits
Joining Southend Council offers:
- 25 days’ annual leave
- Flexible working arrangements
- Comprehensive training and career development to support skill growth in this role.
- Access to additional benefits detailed on their Why Work For Us? page.
How to Apply
Applicants must:
- Submit an updated CV via the apply online link.
- An enhanced DBS check is mandatory for this position.
Closing notes:
- Applications close before the advertised date—apply without delay.
- Equality and diversity: Southend Council proactively welcomes applications from all backgrounds, championing an inclusive workforce.
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