South End City Council
R2R103996 - 105832 - Customer Support Administrator
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Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety, and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn, and make a difference.
Your new role
Southend-on-Sea city council are seeking a highly organised and proactive administrator to join the customer support team on a full-time and permanent basis. This is a key role supporting the smooth day-to-day running of the business, providing administrative support, maintaining accurate records, and ensuring excellent service to both internal and external stakeholders. The successful candidate will be an excellent communicator with strong organisational skills and the ability to manage multiple tasks in a fast-paced environment.
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- Provide general administrative support
- Manage and maintain electronic and paper filing systems
- Handle incoming emails, telephone calls, and correspondence professionally
- Room booking administration
- Chaperone licenses
- Maintain accurate records and databases, ensuring information is up to date
- Process and track invoices and purchase orders
- Post room including incoming and outgoing post and parcels
- Signing in contractors
What you'll need to succeed
To be successful in this post, previous experience in an administrative or office support role is essential.
- Excellent organisational and time-management skills
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams
- Excellent verbal and written communication skills
- The ability to prioritise workloads and work independently
- A professional and positive attitude with a customer-focused approach
- A passion for excellent customer service and a "can do" attitude is also essential for this role
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Please be aware that this role will involve some element of lifting packages.
What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working, and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.
What you need to do now
If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.
If you would like a copy of the Job Description, please click here.
Please note: Applications for this vacancy may close prior to the date advertised above, so you are advised to apply as soon as you are able to.
All applicants for this role will require an enhanced DBS check.
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age, or religion or belief.
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