South End City Council
R2R103997 - 130942 - Customer Support Administrator
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Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role
Looking for a role where no two days are the same? Join Southend-on-Sea City Council's Customer Support Team and play a vital role in delivering high-quality administrative and customer service support across a range of services, including Adult Services, Children's Services, Public Health, HR, and Finance.
Southend-on-Sea city council are seeking a customer support administrator to join the customer support team on a full-time and permanent basis. This is a varied and rewarding role within our Customer Support Team, providing essential administrative support across a range of services, including Adult Services, Children's Services, Public Health, HR, and Finance. The successful candidate will be responsible for managing a diverse workload, ensuring tasks are completed accurately and efficiently while maintaining excellent customer service standards. You'll work closely with colleagues across the Council, helping to ensure services run efficiently for residents, partners, and internal customers.
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This role requires someone who is highly organised, able to prioritise competing demands, and has a strong attention to detail. We are looking for a proactive team player who enjoys working collaboratively, can adapt to changing priorities, and takes pride in delivering high-quality administrative support. Strong communication skills, a positive attitude, and the ability to build effective working relationships across different teams are essential.
What you'll need to succeed
To be successful in this post, previous experience of working in an administrative or customer support setting is essential. It is essential that you have excellent attention to detail, strong organisational skills, and the ability to manage and prioritise a varied workload in a busy environment.
We're looking for a motivated and customer-focused individual who can handle confidential and sensitive information with professionalism and discretion. Strong communication and interpersonal skills, along with a positive, proactive attitude and willingness to learn, will help you thrive in this role.
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Your application will not be considered if you do not have at least GCSE Grade 4/C in English and Maths or equivalent and this must be evidenced with a certificate.
What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.
What you need to do now
If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.
If you would like a copy the Job Description, please click here
Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.
All applicants for this role will require an enhanced DBS check.
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.
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