Toalsbet.com
Race Room Operative
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Job Description
Location
Toals Bookmakers, 15A Pottingers Court
We're currently recruiting Part-time Race Room Associates for our Head Office!
The Job
- Making a positive impact on every customer transaction, efficiently and effectively
- Problem solving and building excellent relationships over the telephone/ online, and providing a friendly, timely and professional service
- Building real connections, being dedicated to offering the highest customer's service
- Keeping up to date with each day's live sporting events
We are here for our customers, during sporting events, so you'll need to be flexible and commit to working a rotating work pattern - Your hours of work will be between 9:00am to 9:30pm Monday to Sunday.
Hours of work initially will be one evening during the week and then one day at the weekend. This can vary week to week.
The Organisation
Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone and text betting service, which is available 7 days a week.
We maintain our relationship with the local community by sponsoring the Co. Antrim FA.
About The Role
Interested in applying? This is what you'll need:
Essential
- GCSE Maths and English, at grade C or above (or equivalent)
- Previous Customer Care experience OR excellent telephone skills
- Numeracy Skills
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Desirable
- Experience in Microsoft Office packages
- Keen Interest in Sport
- Customer care experience. Must be numerate and have excellent telephone or customer service skills.
- 5 GCSE's at Grade C or above
Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.
Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.
Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.
Toals Bookmakers Are An Equal Opportunity Employer
If you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team.
Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.
Expected hours
No less than 16 per week
Work Location
In person
Skills Needed
About The Company
Founded in 1932, Toals Bookmakers has grown into one of Northern Ireland’s most respected independent bookmakers, operating over 50 retail locations. The company is celebrated for its expertise in sports betting, offering diverse markets that range from horse racing and football to global sporting events. Toals blends its rich heritage with cutting-edge technology to deliver an outstanding betting experience. The company’s values are rooted in community support, customer trust, and innovation, making it a leader in the local betting industry. Whether through in-store service or online platforms, Toals continues to provide a dynamic, engaging, and reliable gaming experience.
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Company Culture
Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees as essential contributors to its success and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development, ensuring team members are equipped to excel in a dynamic industry. The company places significant emphasis on community involvement, maintaining strong ties with local organizations and events. At its core, Toals Bookmakers promotes a positive, inclusive environment where employees feel valued, customers receive exceptional service, and the company thrives as a trusted industry leader.
Required Criteria
- GCSE Maths and English, at grade C or above (or equivalent)
- Previous Customer Care experience OR excellent telephone skills
- Numeracy Skills
Desired Criteria
- Experience in Microsoft Office packages
- Keen Interest in Sport
- Customer care experience. Must be numerate and have excellent telephone or customer service skills.
Closing Date
Wednesday 29th July, 2026
Contract Type
Part-time
Salary
£13.20 Hourly
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