Frimley Health NHS Foundation Trust
Radiology Receptionist
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Job Overview
Join Our Radiology Team!
Full-Time Radiology Administrator (2 Positions Available)
Are you organised, personable, and passionate about delivering excellent patient care? We are looking for two enthusiastic, motivated, and detail-oriented individuals to join our friendly Radiology Department.
As a key member of our team, you will provide essential administrative and clerical support in a busy, patient-facing environment, helping to ensure our Radiology services run smoothly while delivering an outstanding experience for every patient.
What You'll Be Doing
- Welcoming and assisting patients in a professional and compassionate manner.
- Coordinating patient appointments and supporting patient flow throughout the department.
- Maintaining accurate patient records and performing data entry using the EPIC and ICE systems.
- Providing administrative support to the wider Radiology team.
- Contributing to the efficient day-to-day running of the department.
What We're Looking For
We're looking for someone who is:
- Friendly, approachable, and patient-focused.
- Highly organised with excellent attention to detail.
- A confident communicator with strong interpersonal skills.
- Comfortable using computer systems (full training on EPIC and ICE will be provided).
- Reliable, proactive, and able to work effectively as part of a supportive team.
Location
Aldershot & Farnham Hospital
Main duties of the job
- Provide an efficient and effective service to both patients and other staff
- Maintain a customer care approach at all times.
- Support the introduction of Government, Trust, and Departmental quality and business initiatives.
- Actively encourage feedback as part of the departmental quality initiative
- Maintain the high standards of the department by contributing towards individual and team objectives
- Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
- Convey factual information to patients, including children re: examinations;
- To input patient details accurately into Radiology Information System EPIC.
- Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
- Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
- The staff member will work in our different departments to assist with gaps in the rota and as per operational need
- The post holder must be able to travel to our satellite sites on an ad hoc basis to cover other reception areas where necessary
- The post holder will work closely with clinicians to ensure a smooth workflow and excellent patient care are delivered
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Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Experience
Essential criteria
- Previous reception duties
- Customer care/dealing with the public face to face or by telephone
Skills & Knowledge
Essential criteria
- Flexible – able to work on own initiative and within a team
- Good telephone manner
- Ability to work to deadlines. Able to work on own initiative and prioritise workload
- Ability to prioritise work and to adapt to changing circumstances.
- Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
- Ability to work without supervision
Desirable criteria
- Knowledge of the Health Information Systems.
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent.
Desirable criteria
- NVQ in customer care or equivalent qualification
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Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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