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Rail Performance Manager
Rail Performance Manager – Fixed Term Contract (12 Months)
About the Role
Be part of the "city within a city"—Heathrow. Here, engineering excellence meets the demands of millions of daily passengers and the complexities of a world-leading airport. As a Rail Performance Manager, you’ll shape the future of our rail operations, ensuring seamless passenger journeys while enhancing reliability, performance, and innovation.
With responsibility for 500,000+ assets worth £14bn, this role touches every facet of airport infrastructure—from rail systems to machinery, energy, and beyond. You’ll drive continuous improvement by applying best practice to operational efficiency, asset reliability, and system optimisation. Join a driven, world-class team where mentorship, pride in delivery, and fresh challenges are the norm.
Responsibilities
In this strategic and high-impact role, you will:
- Lead and develop rail engineering performance and reliability frameworks across Heathrow Rail Business Units (Heavy and Light Rail).
- Oversee operational performance, including delay attribution, troubleshooting Level 2 and 3 disputes, and resolving conflicts with Network Rail and Train Operating Companies (TOCs).
- Manage key industry systems: TRUST, Bugle, FRACAS, and Maximo—ensuring their effectiveness in performance tracking.
- Influence and collaborate with stakeholders—internally (Heathrow departments) and externally (Network Rail, TOCs, suppliers)—to align goals with performance targets.
- Provide expert insights on contractual and performance matters, translating complex data into actionable advice.
- Define and implement performance KPIs aligned with industry standards, acting as the Maintenance Team Interface (MTI) contact for joint improvement plans.
- Lead Significant Performance Incident Reviews, coordinating root-cause analysis and solution development with stakeholders to boost operational and asset reliability.
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Essential Requirements
A standout applicant will demonstrate:
- Strong analytical abilities—deftly navigating complex scenarios, investigating incidents, and designing practical, data-driven solutions.
- Exceptional communication skills to distil nuanced performance data and engage across organisational levels (from executives to operational teams).
- A track record of influencing stakeholders (internal and external) to achieve strategic objectives.
Desirable Experience & Qualifications
- Rail infrastructure expertise: Knowledge of rolling stock systems, signalling, and broader rail operations.
- Technical degrees/disciplines: Degree-level qualification (or equivalent) in engineering, rail, operations, or a relevant technical field.
- Deep system knowledge: Understanding of station systems (e.g., lifts, escalators, fire systems, CCTV, HVAC, LV/HV power controls).
- Rail compliance fluency: Awareness of UK rail legislation, Group Standards, and their applications/limitations.
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Why Join Heathrow?
Work at the heart of the world’s busiest airport—a place brimming with unique opportunities, cultural diversity, and purpose-driven challenges. Our mission?
To welcome more passengers sustainably while leading the industry in climate-positive aviation. Together, we redefine infrastructure excellence.
Career Growth & Benefits
- Hybrid working: Agile flexibility with a minimum 2 days/week from home, tailored per team needs.
- Competitive salaries + performance bonuses, long-term Share in Success plans, and generous leave policies.
- Market-leading pension scheme and family-friendly policies supporting work-life balance.
- Private healthcare and wellbeing tools to nourish both professional and personal health.
- Access to unlimited learning & development—because your potential knows no limits.
“Because there’s no place like Heathrow.”
Location & Compliance
- UK-based role with a physical presence near Heathrow. Commuting arrangements will be clarified during recruitment.
- Heathrow encourages sustainable travel (explore [our guide](link not included) for eco-friendly options).
- We are an equal opportunities employer, celebrating diversity and striving for inclusivity.
[Application Instructions would follow—the link or email address is omitted here.]
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