Taff Housing
Reactive Working Supervisor TAFF164
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Reactive Working Supervisor TAFF164
Reactive Working Supervisor
£37,895 per annum
We're looking for a Reactive Working Supervisor to lead and support our in-house reactive repairs teams. You'll help us deliver safe, high-quality, customer-focused repairs across our homes.
In this role, you’ll:
- Supervise a team of skilled trade operatives
- Ensure work is completed right-first-time, within target timescales, and in full compliance with health & safety and CDM regulations
- Balance hands-on support with effective supervision
- Carry out quality inspections, monitor performance against KPIs, and develop your team
If your strengths include organisation, collaboration, and a passion for excellent repair services, then we’d love to hear from you.
What You’ll Do
Taff is committed to providing good-quality, affordable, safe homes. This role is key to delivering that:
- Supervise reactive repairs teams to ensure high-quality, safe, and compliant services across Taff’s properties
- Manage in-house reactive works against departmental KPIs, with a focus on a right-first-time culture
- Ensure all works meet required standards, are completed within target timescales, and comply with health & safety and CDM regulations
- Act as a role model, promoting continuous improvement and collaborative working to enhance customer services
- Work flexibly: two days dedicated to supervision; three days supporting the team (subject to business needs)
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What You’ll Bring to the Role
- Qualification: City & Guilds/NVQ Level 3 in a building trade
- Experience: Maintenance background with knowledge of building construction and planned maintenance
- Certification: SMSTS/SSSTS or equivalent, or actively working towards it
- Legislative Understanding: Familiarity with CDM and WHQS requirements
- Health & Safety Skills: Ability to conduct risk assessments and ensure compliance Strong understanding of H&S policies and procedures
- Documentation: Capability to maintain accurate records
- Professional Skills: Excellent customer service and stakeholder management Ability to work under pressure while prioritising and programming work to meet deadlines Flexibility to respond quickly to changing demands
- Licensing: Full UK driving licence
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Additional Information
We encourage questions in advance or if specific concerns remain—contact Verity Mallett: Verity.Mallett@taffhousing.co.uk
For full role details, see the Reactive Working Supervisor Job Pack.
Deadline: Monday, 13th July at 10:00 AM
Interview Date: Friday, 17th July 2026
We are committed to a diverse and inclusive workplace. Applications from all backgrounds are actively encouraged.
Explore more opportunities via Taff’s Jobs Page.
As part of your application, complete the Equal Opportunities Form. Responses are confidential, used solely for monitoring and ensuring equality in recruitment.
For tips on applying, visit Application Guidance. Applications open—we look forward to your interest!
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