Acres Estate Agents
Real Estate Rental Agent
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Company Description
ACRES Estate Agency is a family-owned, independent company that has been serving the north Birmingham area since 1992. Over the past 30 years, ACRES has built a reputation as a proactive, market-leading estate agency known for achieving results and providing professional, high-quality customer service. The company offers comprehensive sales and letting services, full property management, independent mortgage advice, and solicitor recommendations. A dedicated team with extensive local knowledge and experience supports clients through selling, renting, and buying, making the property process easier and more accessible.
Role Description
The Real Estate Rental Agent role is a full-time, on-site position based in Royal Sutton Coldfield. In this role, the agent will manage rental listings, conduct property viewings, and guide prospective tenants through the application and lease process. The agent will liaise with landlords on property marketing, tenancy agreements, and rental terms, while ensuring that landlord/tenant matters are handled in line with company policies and legal requirements.
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Daily tasks include:
- Responding to customer inquiries
- Maintaining accurate records
- Coordinating property maintenance with the management team
- Delivering a professional, customer-focused service
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The agent will also work closely with colleagues across sales and property management to provide a seamless experience to clients.
Qualifications
- Strong understanding of landlord/tenant matters and practical experience within estate agencies or letting environments.
- Knowledge of property management processes, including tenancy administration, inspections, and coordination of repairs.
- Excellent communication and customer service skills, with the ability to build rapport and maintain professional relationships.
- Good local market awareness and interest in residential real estate, with the ability to advise landlords and tenants on rental options.
- Organizational and time-management skills to handle multiple properties, appointments, and administrative tasks efficiently.
- Ability to work on-site in Royal Sutton Coldfield, including occasional evenings or weekends as required.
- Basic IT skills, including use of email, property management software, and office productivity tools.
- Prior experience in lettings, real estate, or a related customer-facing role is preferred; relevant training or certification in property or real estate is an advantage.
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