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Real Estate Team Leader
Real Estate Team Leader (Claims Team Leader)
Location: Glasgow - Hybrid, GLG, GB Company: McLarens
Position: Real Estate Team Leader (Claims) Date: Jun 11, 2026
About the Role
We are seeking an experienced Claims Team Leader for our Real Estate team based in Glasgow. This office-based role reports to the Casualty Lead and provides critical management support to desk-based adjusters, ensuring the success of the Real Estate TPA team.
Key Accountabilities
In this role, you will be responsible for:
- Leading and managing a team of desk-based claims handlers to deliver the highest standards of customer service to our clients.
- Motivating the team to achieve targets, personal goals, and efficiency in workloads.
- Overseeing the allocation of new claims and ensuring equitable distribution.
- Managing and reviewing Real Estate reports for internal distribution.
- Handling technical referrals from team members and providing guidance or escalation where necessary.
- Ensuring full coverage for absences, holidays, and workload gaps.
- Maintaining and updating the holiday calendar/authorisations.
- Conducting monthly 1-to-1 meetings with the team, including appraisals in alignment with McLarens’ timelines.
- Overseeing and monitoring the progress of desk-based claims to ensure timely resolution.
- Identifying training needs within the team and implementing improvements.
- Supporting account management as required.
- Handling complaint calls received in the team.
- Supporting ad hoc or escalated duties as necessary.
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Experience and Qualifications
We are looking for:
- 3+ years of experience in property (domestic, home, or commercial) related claims.
- Strong managerial experience, including 3+ years successfully working as a team leader, supervisor, or similar role.
- Excellent interpersonal and communication skills; the ability to convey complex information clearly, concisely, and professionally.
- Effective decision-making under pressure in a fast-paced, target-driven environment.
- A track record of excellent stakeholder management, balancing multiple priorities and conflicting demands.
- A highly motivated and results-driven attitude, committed to exceeding team goals.
- Functional knowledge of MS Word, Excel, and relevant claims software.
- Flexibility to travel as needed; highly organised and adaptable to changing demands.
The Workplace
Since 1932, McLarens has built a reputation as the trusted industry partner in times of need. As an independent loss adjusting and forensic technical services firm, we combine global expertise with deep local knowledge, serving diverse sectors worldwide—from disaster recovery to aviation, engineering, and natural resources.
We empower our teams for career growth, offering:
- Over 20 years’ average seniority among Loss Adjusters.
- Global leadership and collaborating across borders.
- A culture that values ambition, collaboration, and teamwork.
Our philosophy is rooted in support, empowerment, and a sense of community—where talent flourishes.
The McLarens Commitments
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Purpose: Positively impacting people and communities globally. Progress: Delivering excellence, expertise, and career opportunities. Place: A culture of support, belonging, and innovation.
Benefits
As a valued member of McLarens, you’ll benefit from:
Core Values
Embedded in Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability, our values reflect an inclusive culture where contributions are celebrated.
Compensation & Growth
- Competitive salary tailored to experience.
- Performance-related incentives aligned with success.
- Career development programs, including technical training and leadership opportunities.
- Access to global knowledge-sharing and mentorship resources.
Wellbeing & Flexibility
- Hybrid & flexible work arrangements to support work-life balance.
- Supportive policies to nurture personal and professional growth.
Global Perspective
- Collaborate with colleagues and clients worldwide.
- Exposure to diverse industries and challenges.
Inclusive Culture
- An open-door policy where diversity, equality, and fair opportunity are prioritised.
- We are an equal employment opportunity employer and persistently committed to a discrimination-free workplace.
McLarens does not discriminate based on: race, colour, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other characteristic protected under law.
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