St Catherine's Hospice, Lancashire
Reception & Administration Lead
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Reception & Administration Lead
Reception & Administration Lead
Are you a calm, organised and compassionate team leader who can help create a warm and professional first impression for everyone who contacts or visits St Catherine’s Hospice?
We’re looking for a Reception & Administration Lead to oversee the smooth running of our reception function, supporting our receptionists and volunteers to provide a welcoming, sensitive and efficient experience for patients, families, visitors, colleagues, and supporters.
This is a hands-on role with a regular presence on reception, including daily lunch cover, holiday cover, and additional support during busy periods. However, it is not primarily a receptionist role. A key part of the post is taking responsibility for the administration, coordination and processes that sit around reception, so our receptionists can focus on visitors, callers, and the people using our services.
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You’ll:
- Manage rotas
- Support and develop staff and volunteers
- Oversee reception administration
- Help maintain good data in our CRM system
- Take a continuous improvement approach to making reception as welcoming, well organised and effective as possible
About You
- Experience of supervising or leading a team, including managing rotas
- Previous reception, customer service or front-of-house experience
- Strong administration skills and confidence using Microsoft packages
- A warm, professional, and sensitive approach, especially in difficult or emotional situations
- The confidence to organise, prioritise, improve processes and support others
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If you’re someone who enjoys supporting a team, improving how things work, and helping people feel welcomed and cared for from their very first contact with the hospice, we’d love to hear from you.
Notes
- To apply: Please send your CV and cover letter to peopleteam@stcatherines.co.uk.
- Closing date: Wednesday, 22nd July 2026.
- Interviews will be held on: Thursday, 30th July 2026.
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