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Reception and Delivery Administration Apprentice
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Avant Skills Academy Job Opportunity
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Avant Skills Academy is seeking a proactive, driven individual with strong communication skills and a positive, can-do mindset. In this role, you’ll support the Engagement Team and Programme Tutor Assessors, helping manage data, track attendance, and keep our Apprenticeship and Skills Experience programmes running smoothly.
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Duties
- Answer incoming telephone calls, direct callers, deal with queries, take messages, and forward as appropriate
- Check answer phone messages daily, dealing and forwarding details as appropriate
- Handle internal and external enquiries (including employers and learners, via email, telephone, and face-to-face), providing effective and efficient customer service
- Answer the centre intercom, providing the required greeting and ensuring only authorized visitors are granted access to the building
- Greet visitors to the organization, ensuring they sign in and direct appropriately
- Process, record, and deliver incoming and outgoing post daily
- Provide general administrative support to the team
- Input learner and employer data accurately into the Management Information System
- Update learner and employer data accurately
- Undertake learner attendance recording and following up with parents/carers/employers
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