WSH Group
Reception and Hospitality Host
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Reception and Hospitality Host (Receptionist)
About Portico
Portico is defined by its unique culture – one that rewards hard work and commitment while empowering people to grow, believing that work should be fun and engaging.
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally, ensuring everyone has the same opportunities to grow, develop, and progress in their careers.
Job Title
Reception and Hospitality Host (Receptionist) (based at the city offices of a leading energy company)
About the Role
Portico is looking for a polished, people-focused Reception and Hospitality Host to join our close-knit team. This is a role for someone who thrives in a busy, multi-tasking environment and takes pride in delivering a seamless, high-quality front-of-house experience.
You’ll be the first point of contact for visitors and clients, providing a warm welcome while ensuring every interaction reflects Portico’s exceptional service standards.
Key Responsibilities
- Deliver a professional meet and greet service for all visitors
- Manage a suite of 16 meeting rooms, ensuring smooth daily operations
- Handle courier deliveries, post, and general administrative tasks
- Order and maintain stock levels across reception and office supplies
- Manage permits and coordinate with internal teams
- Replenish and maintain coffee machines
- Maintain the upkeep of related back-of-house areas
- Present food for meetings and ensure proper food handling procedures
- Work collaboratively with on-site service providers, including hospitality partners
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Hours & Salary
- 40 hours per week, with shifts from 08:30am – 5pm (occasional 07:30am – 4pm shifts)
- Salary: £32,000 (yearly)
- Compensation: up to £32,000
Qualifications & Requirements
Essential Experience & Qualities:
We’re looking for someone who brings confidence, positivity, and genuine customer service passion. Ideal candidates will have:
- Previous experience in a front-facing role, ideally in front-of-house or reception
- Comfortability working in a fast-paced, multi-tasking environment
- A strong understanding of what excellent service looks like
- Good technology literacy
- Ability to work independently and as part of a team
- A professional, proactive demeanour and be always ready to go the extra mile
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Note: This role involves some manual handling (e.g., moving tables, chairs, and partition walls for meeting setups). Candidates should only apply if comfortable with the physical demands.
Benefits
Portico offers a range of additional rewards, including:
- Competitive holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank-you voucher scheme
- 24-hour confidential helpline (counselling & information services)
- Choices discounts platform ($fabulous savings$) for high-street retailers, hotels, cinemas, etc.
- Training Academy providing excellent training and development opportunities
Employment Details
- Type: Permanent
- Salary: up to £32,000 (yearly)
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