Reception Coordinator

Owen Reed is looking for a dynamic Reception Co-ordinator for a top law firm in London. This is an exciting opportunity for an experienced Reception Co-ordinator to join a market-leading Reception and Client Services team, delivering an exceptional front-of-house experience while supporting the smooth day-to-day operation of a prestigious law firm. The successful Reception Co-ordinator will combine outstanding client service with strong organisational and leadership skills to ensure every visitor receives a professional and memorable experience. Working Arrangement This is a permanent, full-time office-based position in London. About the Role As a Reception Co-ordinator, you will support the Reception and Client Services Manager while helping to oversee the daily operation of the reception function. The Reception Co-ordinator will ensure clients and visitors receive a warm, professional welcome, maintain exceptional standards across all client-facing areas and provide guidance to the reception team when required. The Reception Co-ordinator will play a key role in coordinating meeting rooms, supervising reception workflows, managing switchboard operations and ensuring the highest levels of client service are consistently delivered. This is an excellent opportunity for a Reception Co-ordinator who thrives in a fast-paced, client-focused environment and enjoys leading by example. Key Responsibilities Support the Reception and Client Services Manager in delivering an outstanding front-of-house service. Provide guidance and day-to-day leadership to the reception team during management absences. Welcome clients and visitors with professionalism, warmth and exceptional customer service. Oversee meeting room bookings, ensuring rooms are fully prepared for meetings, events and client visits. Conduct regular quality checks across reception, meeting rooms and client-facing areas to maintain the highest presentation standards. Coordinate reception team rotas, holiday cover, lunch schedules and workflow allocation. Manage meeting room requirements for firm-wide events, training sessions and Annual General Meetings. Liaise with internal Business Services teams to coordinate event logistics and client hospitality requirements. Order and monitor meeting room stationery and office supplies, ensuring stock levels are maintained. Review supplier invoices and process expense claims promptly. Maintain accurate records across reception systems, switchboard directories and operational manuals. Oversee switchboard operations, ensuring calls are answered professionally and directed efficiently. Escalate operational issues where appropriate and proactively identify opportunities to improve reception processes. Build strong working relationships with colleagues, suppliers and clients while maintaining exceptional service standards. About You The ideal Reception Co-ordinator will be an experienced client service professional with excellent organisational skills, strong leadership qualities and a genuine passion for delivering outstanding service. You will remain calm under pressure, demonstrate initiative and confidently build positive relationships across the business. You will have: Previous experience within a highly client-focused reception or hospitality environment. Strong team leadership and coordination experience. Excellent organisational skills with the ability to manage multiple priorities. Outstanding communication and interpersonal skills. Exceptional attention to detail and a commitment to delivering consistently high standards. A proactive, professional and solutions-focused approach. The confidence to build trusted relationships with clients and colleagues at all levels. Advanced Microsoft Office skills, including Word and other Office applications. Experience using document management systems and electronic filing systems is advantageous. A polished, professional manner with a positive and flexible attitude.