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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are seeking an experienced Reception Manager to oversee the delivery of a world-class front-of-house and client experience at our accounting clients London offices.
As a key leader within the workplace experience team, you will be responsible for managing the full client journey across multiple touchpoints, including the main lobby, ground floor reception, client floors, meeting room configuration, and meeting & events coordination.
Working closely with the Guest Services Manager, you will play a pivotal role in introducing and embedding a new service vision and ethos that reflects the professionalism, innovation, and excellence associated with our client.
This is an exciting opportunity for a dynamic leader who enjoys operating in a fast-paced corporate environment, inspiring teams, and delivering exceptional experiences for clients, visitors, and colleagues alike.
Key Responsibilities
- Lead and manage the day-to-day front-of-house operation across all client-facing areas.
- Drive a consistently outstanding client and visitor experience throughout the London office.
- Support the Guest Services Manager in developing and implementing a new service vision and customer experience strategy.
- Oversee lobby management, reception services, client floor operations, meeting room readiness, and events coordination.
- Ensure meeting spaces are configured to the highest standards and aligned to client requirements.
- Lead, coach, and develop front-of-house team members, fostering a culture of excellence, accountability, and engagement.
- Build strong relationships with stakeholders across the business, providing a trusted and professional service.
- Identify opportunities for service innovation and continuous improvement.
- Monitor operational performance, service standards, and client feedback to drive exceptional outcomes.
- Act as a visible and hands-on leader, setting the benchmark for professionalism and customer service.
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What Success Looks Like
- A seamless and exceptional client experience across every touchpoint.
- A highly engaged and motivated front-of-house team.
- Strong stakeholder partnerships and consistently high service standards.
- Innovative service delivery that enhances the workplace and visitor experience.
- Operational excellence across reception, client floors, meetings, and events.
Hours: 40 hours per week, shifts between 8am-5pm, Mon-Fri, with flexibility required as per business needs.
Salary: £47,500 per annum
Qualifications
We are looking for a confident and experienced hospitality or workplace services professional who can combine strategic thinking with operational excellence.
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You will have:
- Proven experience managing front-of-house, reception, workplace experience, or hospitality operations within a corporate environment.
- A strong track record of leading and developing high-performing teams.
- Exceptional client service skills with a passion for creating memorable experiences.
- Experience implementing service improvements and driving operational excellence.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Strong organisational and problem-solving abilities.
- A proactive, innovative, and solutions-focused mindset.
- Experience coordinating meetings, events, and client-facing operations.
- The ability to remain calm and professional in a fast-paced environment.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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