Troika Recruitment
Reception Manager
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Reception Manager City of London (Bank) | £45,000 | Permanent, Full-Time - Monday - Friday
A rare opportunity to lead front of house at a brand new, landmark corporate building in the heart of the City.
The Role
This is a lead-from-the-front position. You'll head up a team of receptionists in a prestigious corporate environment where every single guest — client, visitor or colleague — receives the VIP treatment as standard. You'll be on the desk, setting the tone, and visible to your team and your guests.
Key Responsibilities
- Lead, motivate and develop a team of 6-8 receptionists, driving consistently five-star service delivery
- Own the guest journey from arrival to departure, ensuring every interaction is polished, personal and memorable
- Full meeting room management — bookings, set-ups, turnarounds and AV liaison
- Coordinate and deliver on-site events, working closely with internal stakeholders
- Manage rotas, training, standards and performance across the front of house team
- Build strong relationships with senior stakeholders and act as the face of the building
- Continually look for opportunities to elevate and personalise the service offering
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About You
- Proven reception or front of house management experience within a five-star environment — luxury hospitality, private members' clubs, premium corporate or high-end residential
- A genuine service instinct: the type who naturally goes above and beyond without being asked
- Confident leading from the front and hands-on with the day-to-day
- Impeccable presentation and communication skills
- Strong organisational ability with meeting room and event management experience
- Calm, warm and unflappable under pressure
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What's On Offer
- £45,000 per annum
- Brand new, best-in-class building
- Contributory pension scheme and life assurance
- Employee assistance programme, digital GP access and wellbeing support
- Extensive learning and development, including structured leadership programmes
- Recognition awards celebrating outstanding service
- A paid day off each year to volunteer for a cause you care about
- Monday to Friday, no evenings or weekends
- Prestigious client and a genuine platform to shape the front of house culture from day one
If you set the standard rather than meet it, we'd like to hear from you. Apply now with an up-to-date CV.
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