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Reception & Membership Administrator, EQUITY
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Reception & Membership Administrator, EQUITY
Reception & Membership Administrator
Role Overview
Position: Full Time, 2 Year Fixed Term (5 days, 35 hours per week) Location: Central London, head office Salary: From £35,930.00 per annum Contract: 30 days’ annual leave plus bank holidays and Christmas office closure
Equity offers a Defined Benefit Pension Scheme. Equity recognises Unite as the staff group union.
About Equity
Equity is the UK trade union for professional performers and creative practitioners. Known as one of the most powerful entertainment unions globally, Equity stands at the heart of the UK trade union movement. The union represents approximately 50,000 members, many of whom are freelancers working across diverse sectors, including:
- Audio
- Videogames
- Dance
- Light entertainment
Equity champions industry standards—except in the rapidly expanding "greenfield" and emerging sectors—where the union secures minimum terms for freelancers to ensure fair pay and workplace dignity across TV, film, theatre, radio, and live/recorded arts. With a national team of experienced staff, Equity provides essential advice, representation, and support to members across all areas of the creative industries.
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The Role
Equity is committed to equal opportunities and encourages applications from those who meet the essential requirements of the position.
We are seeking a welcoming, organised Reception & Membership Administrator to serve as the professional and friendly face of Guild House, our head office. Reporting days are busy and people-focused, requiring you to:
- Deliver a high-quality reception service to visitors, callers, and clients
- Handle phone and email enquiries smoothly and efficiently
- Support visitors, coordinate meeting room bookings, and assist with daily administrative procedures
- Form an integral part of the Membership Team, managing:
- Processing new membership applications
- Maintaining accurate member records
- Escalating member enquiries and communications
- Ensuring database integrity and up-to-date data
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To excel in this role, you should bring:
- A friendly, approachable demeanour and exceptional people skills
- A calm and efficient attitude under pressure
- Confident IT skills (proficiency in databases, spreadsheets, and standard office applications)
- Reliability, discretion, and the ability to prioritise and multitask
- A strong, customer-service-focused mindset, coupled with a passion for excellent service standards
Apply if you want to help shape career possibilities for creative professionals in a dynamic London jobs landscape through your combined reception and administrative expertise!
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