Novotel Hotels
Reception - Nights
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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
First impressions are everything! As a Nights Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
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- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
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What Is In It For You
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Qualifications
- 1-2 years customer service experience.
- Prior experience working with Opera or a related system
- Fluent in English
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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