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Reception Supervisor
Job Opportunity: Reception Supervisor at EDITION Hotels
About the Role
The London EDITION is seeking its next Reception Supervisor to join the Front Office team at 10 Berners Street, London, England (W1T 3NP) in a Full-Time, non-management position.
Why Join EDITION?
The opportunity offers a unique, rewarding experience with exceptional benefits, including:
- 28 holiday days (including bank holidays)
- Meal on us – Free shift meals
- Late evening/early morning taxi allowance (up to £20)
- Discounted accommodation in over 9,000 global hotels
- Discounted food, drink, and hospitality across EDITION’s restaurants and bars
- Discounts for friends and family
- £5 breakfast hotel credit in most European properties
- Wellness and mental health support
- World-class training and career development
- Unlimited opportunities for both local and international growth
- Half-price cinema tickets
- Specially curated discounts in thousands of shops worldwide
- Eye test vouchers and contributions towards glasses
- 24-hour employee assistance helpline
- Instant recognition and inclusive awards (Employee of the Month, etc.)
- Internal transfer and promotion pathways
- In-house training and development with a focus on growth
- Unique staff experiences (parties, networking, and design-inspired workplaces)
Are you inspired by a workplace that challenges you, empowers you, and makes you proud? One where passionate, personal service drives everything—because at EDITION, guests don’t just stay; they fall in love with the experience.
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Key Responsibilities
As a Reception Supervisor, you will lead with passion and excellence in the five-star front desk environment:
- Manage and mentor the Reception team in daily operations
- Train and develop junior staff to ensure consistent, high-quality service
- Resolve guest requests, queries, and complaints with grace and efficiency
- Oversee check-ins, check-outs, reservations, and financial transactions
- Collaborate with management to create a seamless, sophisticated guest experience
- Uphold EDITION’s signature standards of hors d'oeuvres with an unforgettable stay
Requirements & Qualifications
This role is ideal for compelling, team-oriented professionals with:
- Proven experience in five-star hotel front desk supervision (or equivalent levels of leadership in hospitality)
- Deep understanding of how every interaction shapes the guest experience
- Proven affinity for personalised, attitudinal service—because at EDITION, service is as much about how we listen as what we deliver
- Strong communication and coaching skills to guide teams effectively
- Commitment to maintaining EDITION’s uncompromising standards of style, sophistication, and emotion—personalised perfection
We emphasise authenticity, ambition, and intellectual curiosity. Someone who thrives behind the desk but never loses their joy for adventure—because EDITION is a playground for professionals.
About EDITION Hotels
At the heart of EDITION Hotels is a bold, beautiful fusion of originality and luxury. Created by Ian Schrager and powered by the global network of Marriott International, our brand challenges convention—because guests seek experiences that are bold, unexpected and deeply memorable.
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Our hotels redefine urban stays with curated masterpieces of food, design, energy, and nightlife—creating spaces that inspire conversation, ignite awe, and linger in the mind long after departure. Every detail has purpose: from bespoke draperies in guest suites to intelligently integrated tech for seamless concierge service.
EDITION targets the discerning traveler: those who know quality but reject boredom, who want ** multi-sensory authenticity** without compromise. We’re polish with personality, offering personalised perfection with individualism at its core.
If you want a career where every day is a new production—where you stand in for inspiration alongside other cinematic hoteliers—this is the place to do your best work, belong fully, and design your next act.
TheENVISION
We’re building a new kind of luxury hotel be perfectly imperfect—because complexity pushes imperfection. EDITION respects its guests by letting their artistry show soaks in. We want a workplace culture that challenges the status quo and rewards bold thinking.
EDITION is an Equal Opportunity Employer. We celebrate a diverse team and maintain a culture of inclusion based on merit. Our principles of fairness extend to everyone on our payroll, freeing us to bring our fullest selves to work—and in the end, that’s the real kind of distinction that creates something truly special.
Apply today and experience your career in a brand that encourages you to be your boldest self. The perfect guest experience starts here.
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