Rapport Guest Services
Reception & Switchboard Operator
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Reception & Switchboard Operator
We are recruiting for a Reception & Switchboard Operator to join our amazing team of 4 in our prestigious client site located in City of London. Our client is an international sector-focused law firm.
You’ll be joining a vibrant team of three ambassadors, owning the guest journey and flow of our reception area. And with our exciting site move on the horizon, we’re expanding to two client floors plus a ground-floor reception, complete with state-of-the-art meeting rooms, a dedicated client dining space, and a large, high-profile event venue, all supporting 460 employees.
Your team will be the voice and face of the building, handling all switchboard calls and managing reservations with seamless desk-to-desk support. You’ll also work hand-in-hand with our hospitality partners to ensure every catering request is delivered flawlessly.
If you love being at the centre of the action, shaping first impressions, and keeping a premium workplace running smoothly, this is where you’ll shine.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM - 6 PM)
Salary: £36,500 - £38,500 per annum (depending on experience)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
Client Care
- Warm professional friendly service.
- Be aware of client confidentiality.
- Accommodate with last minute client requests.
- Able to multitask during busy times.
- Precise and clear communication when handling client calls.
Teamwork and Communication
- Working closely with your colleagues to ensure high level service.
- Be flexible at all times.
- Communication is key with the reception and hospitality team.
- Ensure emails and the business inbox is kept up to date at all times.
Working Environment
- Close interaction with clients and colleagues.
- Precision and attention to detail is essential for the upkeep of all meeting rooms and the client areas.
The ideal candidate will
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- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have experience in the guest services industry.
- Ideally with knowledge in the corporate/legal FOH environment.
- Must have a good understanding of computerised room booking systems.
- Takes pride in their professional image at work.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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