Spire Healthcare
Reception Team Lead
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Reception Team Lead
Reception Team Lead | Administration/Reception/Customer Service
Location: Southampton Contract: Permanent, Part-time | Hours: 30 hrs (rota basis)
At Spire Southampton Hospital, we are seeking a dynamic and experienced Reception Team Lead to join our trusted team and drive excellence in patient care and administration.
About the Role
This Part-time permanent opportunity welcomes a motivated individual who thrives in a fast-paced environment while ensuring exceptional service and strong leadership.
Duties & Responsibilities
Our Reception Team Lead will be responsible for:
- Working varied shifts in a hands-on capacity, providing support and overseeing the team effectively
- Promoting Spire’s purpose, vision, mission, values, and behaviours across all interactions
- Managing:
- Timecards, sickness, annual leave, and absence to ensure optimal staff coverage
- Preparation of rotas, flexing staff to meet business demands within budget constraints
- Setting annual employee engagement (EE) objectives, conducting regular 1:1 meetings, and team briefings
- Leading recruitment, training, and induction processes
- Achieving KPI targets set by Spire’s central team
- Undertaking departmental audits to ensure compliance with:
- DSE (Display Screen Equipment)
- Health and safety
- Staff mandatory training
- Conducting Datix incident investigations
- Representing the department in meetings, including Patient Experience, while driving improvements and implementing change
- Maintaining strong inter-departmental communication and liaison
- Upholding company policies, including compliance with:
- Health and Safety at Work Act (manual handling and fire procedures)
- GDPR confidentiality for patients, consultants, and staff
- Ensuring a professional, smart reception environment, including adherence to uniform policy
- Addressing patient complaints through resolution (in first instance) or escalation via proper channels
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Requirements
To succeed in this role, you should have:
- An educated level (Higher Education qualification or equivalent)
- Strong numeracy, literacy, and IT skills
- Minimum 2 years of leadership experience in a highly customer-focused environment
- Proven people management experience within a medium-sized team of 5+ staff
- Exceptional organisation and communication skills
- Outstanding customer service capabilities, including the ability to manage difficult, sensitive situations
- Emotional resilience to hold challenging conversations
- An ability to manage change effectively and drive customer-centred improvements
This role requires a flexible approach, as work is on a rota shift basis.
Benefits
Spire Healthcare offers a strong competitive salary and a comprehensive benefits package, including:
- 35 days annual leave (inclusive of bank holidays)
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for You’ reward platform – savings on thousands of retailers plus cashback
- Private medical insurance
- Subsidised meals
- Employee life assurance
- Free DBS check
- Free off-site car parking
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Our Values
Spire Healthcare is committed to its core values, which shape our culture and operations:
- Driving clinical excellence
- Always doing the right thing
- Caring with passion
- Keeping things simple
- Delivering on promises
- Succeeding together while celebrating wins
We believe our people are our difference: their dedication, warmth, and pursuit of excellence make Spire Healthcare stand out.
About Spire Healthcare
Spire is a leading independent healthcare provider across the UK, operating 38 hospitals and over 50 clinics in England, Wales, and Scotland. We deliver:
- Diagnostics, inpatient, day-case, and outpatient care
- Private and NHS mental health, musculoskeletal, and dermatology services
- Partnerships with corporate clients, offering workplace health services
At Spire, we focus on more than medical treatment—we care for our patients and staff for better health and well-being.
Closing Date
The role may close before the advertised end date if sufficient applications are received. Applications are accepted on a rolling basis.
Spire Healthcare welcomes applications from all backgrounds.
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