Spire Healthcare Group plc
Reception Team Lead
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Reception Team Lead
Reception Team Lead (Administration/Reception/Customer Service)
Location: Southampton Contract: Permanent | Part-time (30 hours, rota-based)
About the Role
Spire Southampton Hospital is seeking a Reception Team Lead to join a dynamic team on a part-time, permanent basis. This opportunity offers the chance to make a meaningful impact while working in a supportive, customer-focused environment.
Duties & Responsibilities
(Note: This list is not exhaustive and may evolve to meet business needs)
- Lead and support the reception team across varied shifts.
- Promote Spire’s purpose, vision, mission, values, and behaviours.
- Manage staff absences (including sickness and annual leave) while ensuring full operational cover.
- Prepare, adjust, and maintain rotas in line with departmental and budgetary requirements.
- Set and track annual Employee Engagement (EE) objectives for team members.
- Conduct regular 1:1 meetings and team briefings.
- Actively participate in recruitment, training, and induction processes.
- Ensure compliance with KPIs set by Spire Headquarters.
- Conduct departmental audits, including:
- Impact on DSE (display screen equipment) compliance.
- Health and safety protocols, including manual handling and fire procedures.
- Investigate Datix incidents and take appropriate action.
- Represent the department in meetings, such as Patient Experience forums, to drive continuous improvement and implement changes.
- Foster strong inter-departmental communication and collaboration.
- Adhere to all company hospital policies and procedures.
- Uphold strict confidentiality in line with GDPR regulations (covering patients, consultants, and staff).
- Maintain a professional, smart image within the reception space, including enforcing uniform policies.
- Handle and resolve patient complaints sensitively before escalating as required.
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Requirements
Essential Skills & Experience
- Qualified to Higher Education Level (university degree or equivalent).
- Strong numeracy, literacy, and IT skills.
- Minimum 2 years of leadership experience in a highly customer-service focused environment.
- Proven people management experience in a medium-sized team.
- Excellent organisation, communication, and customer care skills.
- Ability to resolve difficult situations and hold challenging conversations.
- Emotional resilience and change management capabilities.
- Experience or ability to drive and enhance customer service.
- Willingness to work shift patterns (rota-based).
Benefits
Spire Healthcare offers a competitive salary along with a comprehensive benefits package, including:
✅ 35 days’ annual leave (inclusive of bank holidays). ✅ Employer and employee-contributory pension scheme with flexible retirement options. ✅ Spire for You reward platform:
- Discounts and cashback at over 1,000 retailers. ✅ Private medical insurance. ✅ Subsidised meals. ✅ Free life assurance. ✅ Free DBS check. ✅ Free off-site car parking for staff.
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Our Values & Culture
Spire prides itself on a rich heritage in private healthcare, guided by five core values:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our teams’ dedication, warmth, and commitment to excellence make Spire Healthcare truly special.
We are committed to:
- Work-life balance.
- Ongoing professional development.
- Supportive, trusting environments.
- Fair reward and recognition.
About Spire Healthcare
Spire Healthcare is a leading independent healthcare group across the UK, operating:
- 38 hospitals and over 50 clinics.
- Inpatient, day case, outpatient, and diagnostic care.
- Private GP networks.
- Workplace health services for 800+ corporate clients.
- Specialised private and NHS services in:
- Mental health
- Musculoskeletal conditions
- Dermatology
For us, healthcare is about more than medical treatment—it’s about caring for people in every sense.
Closing Date Note: Applications may close at any time once a sufficient number of suitable candidates have been received.
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