Riverside Medical Practice
Reception Team Leader
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Reception Team Leader
Reception Team Leader
- Closing date: Sunday 12 July (may close early with strong applications)
- Location: Riverside Medical Practice, Musselburgh
- Salary: Circa £31,800
- Contract: Permanent
- Hours: 4 days per week (38 hours), 7.30am–6pm (no weekends)
- Reports to: Assistant Practice Manager
- Line Management: None (reception team report collectively to the Assistant Practice Manager)
About the Role
We’re seeking an experienced and motivated Reception Team Leader to join our friendly GP Practice. This hands-on leadership position involves coordinating and leading the Reception team, overseeing day-to-day operational efficiency, and working alongside other Reception Team Leaders and Trainers to:
- Coach, develop, and support a 10-person Reception team
- Ensure the highest possible patient experience
- Collaborate closely with clinicians, administrative teams, and Practice management
Core principles: What matters most is our team—delivering exceptional patient care starts with a supportive, collaborative environment. We prioritise:
- Regular team activities
- Open communication
- A non-judgmental, inclusive culture
Our Values
We embody:
- Expertise
- Patient-centred care
- Collaboration
- Inclusivity
- Realism (who we are, what we do, and what matters)
Key Responsibilities
- Lead day-to-day operations: Manage busy reception workflows, appointment scheduling, rotas, and team workloads
- Heading support team: Be the primary point of contact for guidance, problem-solving, and professional support
- Handle complex scenarios: Support colleagues in challenging situations with empathy and expertise
- Align with management: Work alongside the wider team to refine service delivery and patient care
- Train and mentor: Coach team members for continuous development and growth
- Ensure compliance: Maintain strict adherence to NHS and Practice policies while upholding confidentiality and professionalism
- Champion patient access: Facilitate seamless care journeys for vulnerable or complex cases
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Requirements
Essential Criteria
- Minimum of two years’ experience in general practice reception or administration
- Proficiency with Vision clinical system and Docman, plus other affiliated software
- Proven leadership, training, or coaching skills
- Strong customer service focus, communication, and interpersonal abilities
- Ability to remain calm, organised, and resilient in high-pressure environments
- Valid UK clearance for the specified working hours
Attributes We Value
- A genuine passion for supporting others and fostering team confidence
- A dedication to excellence in patient service, exemplified by your actions
- Understanding that a high-performing reception team is foundational to smooth Practice operations
Why Join Us?
- Starting salary: £31,800
- NHS pension scheme (SPPA) with seamless continuation for existing members
- Generous annual leave (beyond standard entitlement) + public holidays
- NHS staff discounts and Employee Assistance Programme (EAP)
- Ongoing training and career development opportunities
- A supportive, inclusive team culture—we invest in a collaborative working environment where everyone feels valued
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About Us
Riverside Medical Practice is in Musselburgh, near Edinburgh and East Lothian’s seaside, serving 20,000 patients across areas with significant health inequality. Currently, we’re focused on delivering personalised, high-quality care to every individual under available resources.
The Practice
- A 50-strong team trendy
- Purpose-built health centre with:
- Recently refurbished staff kitchen
- Outdoor sun terrace
- Free onsite parking
- A culture of preparedness—mature systems enable teams to operate efficiently
- Tea, coffee, and biscuits!
- Potential for continued growth and impact—we’re eager to welcome your skills and ideas.
PSA (Equalities Commitment)
The Practice actively endorses equality, diversity, and human rights for all patients, carers, and colleagues. We encourage an approach that is:
- Universal in fairness
- Supportive and non-judgmental
- Respectful of individual needs, backgrounds, and priorities
We look forward to meeting you! Apply now to become part of a team dedicated to outstanding healthcare with heart.
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