Novotel Hotels
Reception Team Member
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Reception Team Member – Full Time (Permanent)
Location: Bristol, United Kingdom
About the Role
We’re looking for a friendly, professional, and welcoming Reception Team Member to join our Bristol team. As the first point of contact for guests, your role is pivotal in delivering exceptional hospitality and creating a seamless experience for all visitors.
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Key Responsibilities
- Greet and welcome guests with warmth and professionalism
- Handle inquiries, complaints, and guest requests efficiently and courteously
- Manage check-in/check-out processes to ensure smooth procedures
- Respond promptly to phone calls, emails, and in-person requests
- Collaborate with other departments to fulfill guest needs and resolve issues
- Maintain a clean, organized reception area
- Process payments and cash transactions with accuracy
- Assist with administrative tasks (filing, data entry, report generation)
- Stay updated on hotel amenities, local attractions, and events for optimal guest service
- Adhere to all safety and security protocols
- Demonstrate flexibility with shifts, including mornings, evenings, and weekends
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Requirements
- Friendly and customer-focused attitude
- Basic administrative skills (e.g., typing, communication)
- Ability to work flexibly across varied shift patterns
- Strong attention to detail for accurate transactions and processes
- Welcoming demeanour to create a positive guest experience
Benefits
✅ All-inclusive benefits with your Accor Heartist Card – discounted stays worldwide ✅ Free staff car park ✅ Uniforms provided ✅ Cycle-to-Work scheme ✅ Free meals during shift hours ✅ 200% bank holiday pay ✅ Annual Bonus Breaks Voucher
Job Type: Full-time, permanent position.
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