Novotel Hotels
Reception Team Member
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Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a friendly and professional Reception Team member to join our organization in Bristol, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.
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- Greet and welcome guests in a warm and professional manner
- Handle guest inquiries, complaints, and requests efficiently and courteously
- Manage check-in and check-out procedures, ensuring a smooth process for all guests
- Respond to phone calls, emails, and in-person inquiries promptly and accurately
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Maintain a clean and organized reception area
- Process payments and handle cash transactions accurately
- Assist with administrative tasks such as filing, data entry, and report generation
- Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
- Ensure compliance with all safety and security procedures
- Be flexible in your working patterns, shifts include mornings, evenings and weekends.
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Additional Information
Benefits
- Discounted hotel stays across the world with ALL Heartist Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park
- Meal provided whilst on duty.
- Double time bank holiday pay
Job Types
- Full time
- Permanent
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