Whitbread
Reception Team Member
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Reception Team Member
Reception Team Member – Cheltenham (West A40) Premier Inn
Location & Conditions
Based at Premier Inn, 374 Gloucester Rd, Cheltenham GL51 7AY – just off the West A40!
- Pay rate: Up to £13.06 per hour
- Contract: Fixed term until 30/09/2026 (no zero-hours contracts!)
- Hours: Flexible 12 hours per week
About the Role
Be the friendly face of our Cheltenham (West A40) Premier Inn! As a Reception Team Member, you’ll welcome guests with warmth and expert service, helping them feel at ease from arrival to departure. Work alongside housekeeping to ensure every room meets our high standards. Bring your customer service skills and chipper attitude—we thrive on positivity!
Responsibilities
Core Duties:
- Deliver a personalised welcome to all guests, from booking to checkout
- Efficiently check guests in/out, beauty and handle enquiries
- Collaborate with housekeeping to maintain top-tier room standards
- Assist with check-ins, check-outs, room assignments and any onsite conference calls
- Manage front desk operations, front reception roles and AnswerPoint calls
- Uphold our commitment to inclusivity, diversity and equality
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Customer Experience:
- Safeguard the shaping of our guests’ experience through courteous, prompt service
- Maintain knowledge of Premier Inn services and amenities
Why Work Here?
Whitbread is more than a job—it’s a career. We give you the tools to succeed with:
💡 Training & progression: Work with a supportive team and benefit from a clear career path within Whitbread.
🍽️ Whitbread Benefits Card:
- 60% off Premier Inn rooms
- 25% off meals in all Whitbread restaurants
Get help with your application
Your very own career expert that helps elevate your application to the next level.
📊 Financial perks:
- Company pension scheme
- Save as You Earn (SAYE) scheme
🛍️ Discounts galore: Shop discounts, utility bill savings, travel offers, cinema deals, supermarket savings and more.
🍳 Breakfast bonus: Enjoy 2 free Premier Inn breakfast meals after joining us.
🏢 A welcoming work environment: We value diversity and welcome people from all backgrounds—no barriers here!
The Whitbread Difference
Whitbread is committed to breaking barriers. Are you?
Under-represented groups are strongly encouraged to apply.
- Women
- Ethnic minorities
- People with disabilities
- LGBTQIA+ community
We actively support flexible working—from part-time hours to adjustments—where possible. Speak to us about what you need to thrive in this role.
Job ref: 185170-4492
Advertised: 02 July 2026
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