Hilton

Receptionist

London

£16.90/hr

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THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

ABOUT THE ROLE

We are looking for a warm, welcoming, and professional front desk receptionist to join our team. The front desk receptionist will be the first points of contact in the hotel, providing a smooth check in and useful information to all guests.

EXPECTATIONS

The Receptionist is expected to:

Be professional at all times
Be a positive ambassador of The NoMad throughout your professional career with us.
Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
To role model The NoMad values and bringing them to life through every interaction.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

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MAIN DUTIES & RESPONSIBILITIES

Creating a warm and welcoming first impression on check in, handling credit card transactions and assisting to guest requests
Handle guest interactions and complaints in a polite, engaging and empathetic manner
Answering all telephones promptly and efficiently
Ensure that the standards of the department meet and exceed the quality standards set
Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check in/out and reservation checks
Coordinate with other departments to ensure guests’ special requests and preferences are met
Answer calls/emails and communicate to relevant departments accordingly
Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities
Proactively identify opportunities to upsell room categories, packages, and additional services.
Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests
Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management
Verify rooms charges and process payments
Act promptly and appropriately in case of emergencies or security concerns
Proactively seek guest comments and feedback.
Maintain and accurately update guest records in PMS
Assist Front Office Supervisor/Management with hotel related duties
Adhere to task list and responsibilities communicated by management.