Nuffield Health The Manor Hospital
Receptionist
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Receptionist
Receptionist – Permanent Contract | Full-Time | Nuffield Health Oxford
£25,545 per annum | 37.5 hours per week
As the UK’s largest healthcare charity, Nuffield Health is dedicated to supporting the wellbeing of the nation. As the reception face of the organisation, you’ll ensure patients feel at ease and guided effectively. If you thrive in sensitive customer service roles and are passionate about providing exceptional experiences, this opportunity is for you.
About the Role
The Receptionist at Nuffield Health Oxford Hospital is a key role in welcoming patients, managing enquiries, and ensuring smooth operations within the department. You’ll leverage strong communication skills, IT knowledge, and empathy to create positive interactions while maintaining accurate clinical documentation.
Key Responsibilities
-
Patient Experience:
- Help visitors feel comfortable while in the reception area
- Use empathy and strong customer service to build trust-based relationships
-
Administrative & Operational Tasks:
- Answer calls, manage enquiries, and book appointments efficiently
- Direct patients to correct waiting/removal areas in person
- Collaborate with colleagues to streamline departmental workflows
- Prepare and process clinical paperwork, including:
- Referral forms
- Charge sheets
- Terms and conditions
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- Professional Conduct:
- Explain complex or sensitive information in a clear, sympathetic, and accessible way
- Uphold Nuffield Health’s reputation for excellence in care
Requirements
Experience
- Ideally, you’ll have healthcare administration experience or prior reception work within a professional environment
- Familiarity with patient healthcare processes is beneficial but not compulsory
Skills
- Exceptional communication and customer service skills
- Strong IT proficiency, including telephone and computer management
- Ability to handle confidential information with discretion
- Fluent in Microsoft Office Suite or similar systems
Attributes
- Compassionate, approachable, and patient-centred mindset
- Reliable and adaptable in a fast-paced environment
- Positive attitude with a commitment to exceptional service delivery
Why work for Nuffield Health?
We value wellbeing and growth, and we equip our team with a comprehensive package including:
- Health and lifestyle rewards: Free gym membership, wellness assessments
- Pension plans to support long-term financial health
- Discounts on retail and services across the organisation
- A thriving work culture where you’ll feel appreciated
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Location & Environment
Our modern Oxford hospital sits near one of the country’s most prestigious medical centres. It offers:
- 6 fully equipped operating theatres
- 64 ensuite rooms for inpatient stays
- State-of-the-art facilities for a wide range of healthcare services:
- Paediatrics
- Oncology
- Interventional Cardiology & Radiology
- Orthopaedics
- Endoscopy
- Gynaecology, urology, and ophthalmology
- Women’s & men’s health clinics
The hospital benefits from exceptional transport links to/from central London, the Thames Valley, and the Midlands.
Next Steps
This role is open for application on a rolling basis, so responsiveness is key. If you feel the Receptionist position aligns with your skills and passion, apply now to secure your place in our team.
We reserve the right to close this advert early with high demand, so secure your application today. Let us create the future you imagine – by shaping Nuffield Health’s renowned service with you at the forefront.
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