Pareto Facilities Management Ltd
Receptionist
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Front of House Team Member
Location: Client Site Company: Pareto FM Job Type: Full-Time
Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites.
This is a key front-facing role where you’ll help create a welcoming and professional environment for visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace.
If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.
The Role
As a Front of House Team Member, you’ll act as the face of the workplace — managing reception services, supporting workplace operations, and ensuring every visitor receives a positive experience.
This is a varied role combining customer service, administration, coordination, and operational support, ideal for someone who enjoys multitasking and working within a professional team environment.
What You’ll Be Doing
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Front of House & Reception
- Acting as the first point of contact for tenants, visitors, and contractors
- Delivering a professional and welcoming experience at all times
- Managing visitor sign-in procedures and issuing passes where required
- Handling incoming calls, emails, and general enquiries efficiently
- Responding to workplace requests, queries, and issues in a timely manner
- Managing internal systems including meeting room bookings and access passes
- Supporting with workplace events and evening setup when required
Administration & Workplace Support
- Carrying out general administrative duties and maintaining accurate records
- Logging incidents and maintaining site documentation
- Supporting facilities administration, reports, and compliance paperwork
- Assisting the Workplace Manager with ad-hoc operational support
- Participating in an on-call rota if required
What We’re Looking For
Essential
- Strong customer service and communication skills
- Calm, professional, and proactive approach in customer-facing environments
- Good organisational skills and attention to detail
- Basic IT skills including email and Microsoft 365
- Flexible approach with willingness to support workplace events where needed
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Desirable
- Previous experience within front of house, reception, facilities, or security roles
- Knowledge of Health & Safety or building security procedures
- Experience working within a 5-star customer service environment
About You
- Professional, friendly, and well-presented
- Reliable, trustworthy, and security-conscious
- Confident communicator with a positive attitude
- Solutions-focused with strong attention to detail
- Comfortable working independently and as part of a wider team
Why Join Pareto FM?
- Opportunity to work within a professional and supportive environment
- Varied role with exposure to workplace operations and events
- Strong team culture and ongoing support
- Opportunity to develop within a growing FM business
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