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Receptionist - Hermes GB Head Office, Mayfair
As a Receptionist at the Hermes GB Head Office based in Mayfair, you will ensure an exceptional, premium experience for visitors and staff through efficient front desk management, embodying Hermès GB’s excellence in every interaction.
Key Responsibilities
- Call Management: Handle incoming calls, take and distribute messages, and redirect callers to appropriate departments.
- Hermès Ambassador: Represent Hermès GB by providing a premium experience for all colleagues and visitors.
- Inbox Management: Respond to or distribute accordingly emails that come to the centralised recruitment inbox.
- Security: Ensure all visitors / contractors are signed in and announced before accessing the building; escort visitors.
- Point of Contact: Serve as the first point of contact for colleagues with in-depth knowledge of administrative services, departmental locations, and key personnel.
- Ownership: Take full responsibility for the Reception experience, maintaining a customer service mindset at all times.
- Meeting Room Management: Schedule, prioritise, and reorganise meeting room bookings as necessary.
Stock Maintenance
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- Kitchen Supplies: Ensure the kitchen and tea points are well-stocked at all times with necessary items such as milk, fruit, tea, coffee, and cutlery.
- Stationery: Maintain supplies and stationery stock levels.
Additional Office Duties
- Mail and Couriers: Arrange and track post and couriers, understanding delivery and turnaround times for high-value or stock items.
- Document Handling: Manage printing, laminating, and binding tasks.
- Administrative Tasks: Take care of administrative tasks for the senior team as requested by the Office Manager.
- Floral Display: Place weekly order, or as needed, and own the supplier relationship and process invoices.
Financial
- Purchase Orders: Create orders and raise purchase orders, ensuring company commitments are always tracked.
- Expense Management: Process expenses for Reception and for the senior team as required. Submit expenses and receipts promptly and track costs to identify potential savings.
Maintenance/Facilities
- Environment: Conduct daily floor walks to ensure office facilities are well-maintained and operational.
- Repairs: Report any necessary repairs to the facilities team. First point of contact with contractors.
- Cleaning Standards: Maintain high cleaning standards, particularly at visitor touch points. Liaise directly with cleaning company to ensure consistently high service.
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Events
- Catering and Setup: As a key member of the admin team, arrange and order catering for internal events and manage meeting setup and clear.
Suppliers
- Supplier Relationships: Build and maintain mutually beneficial relationships with suppliers.
About You
- Communication Skills: Clear, professional, and friendly communication, both written and verbal. French an advantage but not essential.
- Organisational Skills: Ability to manage multiple tasks, prioritise responsibilities, and keep accurate records.
- IT Proficiency: Proficiency in Microsoft Office packages, including Outlook, Word, and Excel.
- Customer Service Excellence: Commitment to providing exceptional service and creating a positive experience for all visitors and colleagues.
- Attention to Detail: Ensuring accuracy in all tasks, from handling calls to managing office supplies.
- Professionalism: Maintaining a polished and professional demeanour at all times.
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Skills
Communication Skills
Organisational Skills
IT Proficiency
Customer Service Excellence
Attention to Detail
Professionalism
Location