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Receptionist – Hermes GB Head Office (Mayfair)
As a Receptionist at the Hermes GB Head Office based in Mayfair, you will ensure an exceptional premium experience for visitors and staff through efficient front desk management, embodying Hermes GB’s excellence in every interaction.
Key Responsibilities
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Call Management
- Handle incoming calls, take and distribute messages.
- Redirect callers to appropriate departments.
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Hermès Ambassador
- Represent Hermes GB by delivering premium experience to colleagues and visitors.
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Inbox Management
- Respond to or distribute emails from the centralised recruitment inbox appropriately.
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Security
- Sign in and announce all visitors/contractors before allowing building access.
- Escort visitors.
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Point of Contact
- Serve as the first point of contact for colleagues with in-depth knowledge of:
- Administrative services.
- Departmental locations.
- Key personnel.
- Serve as the first point of contact for colleagues with in-depth knowledge of:
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Ownership
- Fully own the Reception experience while maintaining a customer-centered mindset.
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Meeting Room Management
- Schedule, prioritise, and reorganise meeting room bookings as required.
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Stock Maintenance
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Kitchen Supplies
- Ensure continuous supply of milk, fruit, tea, coffee, and cutlery at tea points and kitchen.
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Stationery
- Monitor and replenish stationery stock levels.
Additional Office Duties
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Mail and Couriers
- Arrange and track post/courier services, including timing for high-value/stock items.
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Document Handling
- Manage printing, laminating, and binding.
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Administrative Support
- Assist the senior team with administrative tasks as requested by the Office Manager.
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Floral Display
- Place weekly orders (or as needed) for fresh flowers.
- Maintain supplier relationships and process invoices.
Financial Responsibilities
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Purchase Orders
- Create and raise purchase orders to track company commitments.
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Expense Management
- Process Reception and senior team expenses.
- Submit expenses/receipts promptly, identifying potential cost savings.
Maintenance & Facilities
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Environment
- Conduct daily floor walks to maintain office facilities.
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Repairs
- Report repair needs to the facilities team.
- Serve as the first chief of contact with contractors.
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- Cleaning Standards
- Uphold high cleaning standards, particularly at visitor touch points.
- Liaise directly with cleaning companies to ensure exceptional service.
Events Support
- Catering & Setup
- Assist internal events with catering arrangements and meeting room setup/cleanup.
Supplier Relationships
- Build and maintain strong, mutually beneficial relationships with suppliers.
About You
Essential Requirements
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Communication Skills: Clear, professional, and friendly written/verbal ability.
- French an asset but not essential.
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Organisational Skills: Multitask, prioritise, and maintain accurate records.
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IT Proficiency: Expertise in Microsoft Outlook, Word, and Excel.
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Customer Service Excellence: Commitment to outstanding service for visitors and colleagues.
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Attention to Detail: Ensuring accuracy across all tasks—calls, office supplies, etc.
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Professionalism: Polished demeanour and adherence to company standards.
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