Hestia Guest Services
Receptionist
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The Heartbeat of Hestia 💕
At Hestia, our Embers Team is at the very core of what we do. They are the people who keep our business moving, providing seamless support across all locations whenever it's needed. Whether covering planned and unplanned absences, supporting major events, or stepping into sites that need an extra pair of hands, our Embers Team ensures the exceptional service Hestia is known for never misses a beat.
This isn't just another customer service role – it's an opportunity to become one of Hestia's most valued and versatile team members, making a real impact across our entire portfolio.
Your Role
As an Embers Team Member, no two days are the same. You'll work across multiple locations, becoming a trusted extension of every team you support. Your adaptability, professionalism, and passion for service will help create outstanding experiences for clients, visitors, and colleagues alike.
You will:
- Provide reception and customer service cover across a variety of Hestia-managed locations.
- Support sites during team absences, annual leave, and operational requirements.
- Assist with events, launches, hospitality services, and special projects.
- Deliver a warm, professional welcome to all visitors and guests.
- Build strong relationships with clients and their internal teams.
- Quickly adapt to different environments while maintaining Hestia's exceptional service standards.
- Anticipate needs, solve problems proactively, and ensure every experience is seamless.
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What makes the Embers Team special?
The Embers Team is made up of highly skilled customer service professionals who thrive on variety and enjoy working in different environments. They are the first people called upon when support is needed and play a vital role in maintaining continuity across the business.
This is the perfect opportunity for someone who enjoys being dynamic, flexible, and visible within an organisation, while developing exposure to a wide range of premium workplaces and clients.
Who we're looking for
We're seeking individuals who genuinely love delivering exceptional service and take pride in being the person others can rely on.
Essential Requirements:
- Previous experience in customer service, front-of-house, hospitality, workplace experience, or reception environments.
- Exceptional communication and interpersonal skills.
- A positive, adaptable, and proactive attitude.
- The ability to confidently work in different locations and quickly build rapport with new teams.
- Strong organisational skills and attention to detail.
- A commitment to delivering consistently high standards of service.
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You'll thrive in this role if you are:
- Personable and approachable.
- Calm under pressure.
- Highly reliable and dependable.
- Flexible and happy to embrace change.
- Passionate about creating memorable experiences.
What you'll receive
- Salary of £33,500
- 25 days annual leave plus bank holidays
- Health Cash Back Plan and Wellbeing Platform
- Excellent learning and development opportunities
- Exposure to a variety of prestigious client environments
- The chance to be part of one of the most important teams within Hestia
Join the team that keeps Hestia moving
If you're looking for a role where every day is different, your contribution truly matters, and your customer service skills can shine across a range of exciting environments, we'd love to hear from you.
Apply today and become part of Hestia's Embers Team – the heartbeat of our business. 🔥
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