How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Receptionist
Company Description
Dalhousie Castle is a historic property offering 29 characterful en-suite guest bedrooms accessed via a grand staircase and hidden passages, creating a distinctive and memorable guest experience. Located just 8 miles from Edinburgh, the castle combines heritage charm with modern comforts, appealing to leisure and special-occasion travelers. Team members work in a unique hospitality environment where attention to detail and guest care are central. The location in Bonnyrigg provides a tranquil setting while remaining conveniently close to the city.
Role Description
This is a full-time, on-site Receptionist role based at Dalhousie Castle in Bonnyrigg. The Receptionist is responsible for welcoming guests on arrival, managing check-in and check-out procedures, and providing information about the castle, facilities, and local area. Daily tasks include answering phone and email inquiries, handling reservations and room allocations, processing payments, and maintaining accurate guest records. The role also involves coordinating with housekeeping and other departments, addressing guest requests or issues promptly, and ensuring the reception area remains organized and presentable. The Receptionist is expected to deliver professional, courteous service at all times and support the overall guest experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Strong customer service and communication skills, with the ability to interact clearly and professionally with guests and colleagues.
- Proficiency in receptionist duties, including check-in/check-out processes, reservations handling, and front desk operations.
- Sound phone etiquette and the ability to manage multiple calls and inquiries efficiently and courteously.
- Clerical skills such as data entry, record keeping, basic office administration, and use of booking or property management systems.
- Previous experience in hospitality or front-of-house roles is beneficial.
- Good organizational skills, attention to detail, and the ability to manage time effectively in a busy environment.
- Comfort working in an on-site role, including potential evening, weekend, and holiday shifts as required.
- Basic IT skills and numeracy, with reliability and a professional, guest-focused attitude.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills