University College London Hospitals NHS Foundation Trust
Receptionist
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An Exciting Opportunity for a Receptionist
An exciting opportunity has arisen for a receptionist to join the UCH Outpatients Department. You will be part of an outpatient team delivering a frontline administrative support service to both patients and clinical teams.
About the Role
We are seeking an enthusiastic individual who enjoys working within a busy multi-disciplinary outpatient team to support in the delivery of a high-quality outpatient service. You will work collaboratively to provide full clinic receptionist and administrative support to various clinical teams, patients, and visitors across the three medical specialties outpatient departments. This is a permanent contract for 37.5 hours per week with shifts spanning across our operational times of 8am–6pm.
Key Responsibilities
- Provide full clinic receptionist and administrative support to various clinical teams, patients, and visitors.
- Respond effectively and respectfully to patient queries.
- Undertake the full complement of administrative duties including outcoming clinic appointments, scanning documents to EPIC, and checking patients in.
- Share our vision to continually improve our patient’s experiences across our outpatient departments.
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Requirements
- Excellent customer service and communication skills.
- Enthusiastic, self-motivated with a proactive approach towards teamwork and service delivery.
- High degree of empathy, diplomacy, and sensitivity with an acute awareness of the needs of both patients and the clinical teams.
- Good organizational skills supported by previous administrative experience.
- Competent level of IT skills using Microsoft Office software packages.
- Experience in the use of Epic (Patient administration Record) or similar IT systems will be an advantage but not essential.
About Us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
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We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact Information
For further details / informal visits contact:
- Name: Daniel Wood
- Job title: Service Manager Outpatients
- Email address: daniel.wood16@nhs.net
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