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We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.
We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.
Role: Front of House Receptionist
As a Front of House Receptionist, you will need to demonstrate excellent people skills and oversee the operation of client boardrooms, meeting rooms, seminars, video conferencing facilities, room booking systems, and all associated front-of-house services. You will work closely with your colleagues to ensure clients and visitors enjoy a seamless experience. You should be passionate about delivering a first-class service, meeting deadlines, and handling any challenging client issues professionally.
This role is required 3 days per week Tuesday-Thursday. There is possibility of flexible support required up to 5 days
Key Responsibilities
- Meet and greet clients in a professional and friendly manner, providing excellent customer service and going the extra mile to exceed expectations.
- Be fully aware of and able to manage all reception and security procedures, including meeting room bookings, presentation and video conferencing equipment, visitor management processes, and site security arrangements.
- Liaise with catering, meeting room technicians, maintenance, and IT departments to ensure the smooth provision of services to meeting rooms and client areas.
- Be knowledgeable about all catering options available and advise meeting organisers accordingly.
- Handle printing, copying, and scanning requests from meeting room users and clients, diverting work to the reprographics team where necessary.
- Compile monthly management information for the Office Manager, reporting on client meeting room usage and trends.
- Use Workspace, the current meeting room booking system, to manage calendars and ensure rooms are allocated according to firm requirements. Proactively manage overruns and communicate effectively with affected parties.
- Ensure reception and client meeting rooms are tidy and stocked with the correct items at all times, and that brochures and materials are up to date.
- Support with hospitality for meetings and events by preparing drinks, ordering lunches and clearing rooms afterwards.
- Manage items delivered to reception in accordance with the firm’s SLA, ensuring they are safely passed to the relevant recipient.
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Experience and Skills
- Experience working in a customer-facing or front-of-house environment, delivering a professional and first-class service to clients, visitors or customers.
- Strong communication and interpersonal skills, with the ability to build positive relationships and interact professionally with a wide range of stakeholders.
- Excellent organisational skills, with the ability to prioritise competing demands, manage workloads effectively and meet deadlines.
- Strong attention to detail and the ability to maintain accuracy when managing bookings, visitor information and administrative processes.
- Competent IT skills, including experience using Microsoft Office applications and other workplace systems.
- A positive and proactive approach to work, with a willingness to learn new procedures, systems and ways of working.
Desirable
- Experience working in a professional services, legal, corporate or hospitality environment.
- Experience using meeting room booking systems, visitor management systems or video conferencing technology.
- Experience working to Service Level Agreements (SLAs) or Key Performance Indicators (KPIs).
- Experience producing reports or management information.
- Experience coordinating meeting rooms, events, catering or conference facilities.
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Benefits
- 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.
We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.
The employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.
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