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Job Description
What is the opportunity?
We are looking for a professional, organised, friendly and proactive individual to become an integral part of our Manchester office. This is a varied role that combines front of house responsibilities with essential office administration. You’ll be the welcoming face of our business, ensuring clients and visitors receive an exceptional experience, while also supporting the smooth day to day running of the office through a range of administrative tasks. You’ll provide reception support and lead our front of house operations whenever our receptionist is away, whilst also playing a key role behind the scenes in supporting our advisers and client support teams. No two days are the same, making this an ideal opportunity for someone who enjoys variety, organisation and working with people.
This is a permanent, full-time position requiring 5 days in our Manchester office working 9.00 am to 5.00 pm.
What will you do?
Reception & Front of House
- Welcoming clients and visitors in a professional and friendly manner.
- Managing incoming telephone calls and directing enquiries efficiently.
- Preparing meeting rooms and ensuring they are presentation ready.
- Greeting visitors and offering refreshments.
- Processing invoices via a purchase order system
- Managing meeting room bookings.
- Arranging office catering for events.
- Supporting the smooth day-to-day running of reception.
- Receiving and distributing incoming post and deliveries.
- Maintaining kitchen, reception and client areas to a high standard.
- Issuing visitor passes and maintaining office security procedures.
Office Administration
- Supporting the annual review process by carrying out administrative data processing.
- Processing Letters of Authority and tracking progress.
- Preparing and issuing standard client correspondence.
- Electronic filing and maintaining accurate client records.
- Processing colleague expenses.
- Ordering stationery and office supplies.
- Assisting with travel, accommodation and parking arrangements.
- Supporting wider office administration projects as required.
What do you need to succeed?
We’re looking for someone who enjoys helping others, takes pride in delivering excellent service and has exceptional organisational skills. You’ll be someone who can confidently switch between welcoming clients one moment and completing administrative tasks the next.
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Must-have
- Previous experience in a reception, office administration or customer service role.
- Excellent communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Office, particularly Outlook, TEAMS, Word and Excel.
- Able to prioritise competing demands and manage your workload effectively.
- Professional in person and telephone manner.
- Comfortable working independently and as part of a team.
- A proactive approach and willingness to get involved wherever needed.
Nice-to-have
- Experience working within professional or financial services.
- Experience using electronic document management systems.
- Knowledge of client administration processes.
- Experience processing confidential documentation.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities. Opportunities to work with the best in the field. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
#RBCBD
Job Skills
Calendar Management, Communication, Computer Literacy, Desktop Tools, Detail-Oriented, Email Services, Interpersonal Relationships, Teamwork, Time Management, Word Processing Software
Additional Job Details
- Address: 1 THE AVENUE SPINNINGFIELDS SQUARE: MANCHESTER
- City: Manchester
- Country: United Kingdom
- Work hours/week: 35
- Employment Type: Full time
- Platform: WEALTH MANAGEMENT
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026-05-11
- Application Deadline: 2026-07-21
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
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