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Job Introduction
Do you have customer service and administration experience? Primary care 24 (PC24) are looking for Receptionists to join our bank workforce, who will provide the first point for patients attending PC24 services for appointments in the Royal Liverpool University Hospital. Our receptionists handle enquiries from patients efficiently, whilst representing the service in a professional manner.
Salary: £13.04 per hour
Department: Community – Clinical Assessment Service
Location: Royal Liverpool University Hospital
Contract: Bank
Shifts: Monday - Sunday 10:00 - 17:00
What will I be doing?
- Greet patients and visitors attending appointments to the service, representing Primary Care 24 within the hospital.
- Input confidential patient data and book appointments, using clinical systems.
- Ensure patient confidentiality is met at all times.
- Ensure patients are managed in line with required timeframes, keeping patients updated.
- Ensure the site is prepared and presentable for service delivery at all times.
- Confident with Policies and Procedures related to the role.
- Ensure all relevant information is communicated to incoming staff through a robust handover.
- Undertake administration tasks as requested.
- To maintain Infection Prevention Control standards.
- Maintain professional relationships with all stakeholders.
- Report to the relevant operational team any clinical or operational issues.
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What do I need?
- Excellent verbal and written communication skills.
- Organised and adaptable approach to the service delivery.
- Good IT skills including all Microsoft package.
- Experience of Adastra would be beneficial.
- Experience of co-working and liaising with clinicians.
- Experience of following and working to policies and procedures either in a healthcare setting, or be able to adapt to a healthcare setting.
What’s on offer?
- £13.04 per hour.
- Bank agreement, where you can bid for the shifts available that suit you.
- NHS Pension Scheme.
- Eligible to apply for the blue light card.
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About Us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, predominately delivering NHS contracts. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
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