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We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence.
Right now, we are looking for a Receptionist/Administrator to play a pivotal role in our Corporate Services in London.
Sounds great, what will I be doing?
This is a fantastic opportunity to join Hestia's Central Services team as a Receptionist based at our modern London Head Office. Working within a small, friendly and supportive team, you will play a key role in ensuring the smooth day-to-day running of the office while providing a professional and welcoming experience for staff, visitors, contractors, and stakeholders.
- Managing reception
- Coordinating visitors and handling incoming calls and deliveries
- Overseeing office facilities, meeting rooms
- Maintaining a safe, clean, and professional working environment
In addition to reception and facilities management, you will support procurement and administrative processes, including:
- Processing invoices
- Coordinating orders
- Maintaining office resources
- Arranging maintenance works
- Supporting the effective operation of office systems and equipment
You will also act as the lead Fire Marshal for Head Office and help ensure health and safety standards are maintained.
What do I need to bring with me?
We're looking for a professional, organised, and customer-focused individual who can act as the first point of contact for Hestia's Head Office.
- Previous experience in a receptionist, administrative, or customer service role
- Experience working effectively as part of a team
- Strong communication and interpersonal skills
- Positive and approachable manner
- Ability to build professional relationships with colleagues, visitors, and external stakeholders
- Good understanding of workplace health and safety, GDPR, and confidentiality principles
- Ability to work flexibly and adapt to changing priorities
- Highly organised with excellent attention to detail
- Strong numeracy skills and confidence using Microsoft Office applications, particularly Excel
- Ability to manage competing priorities, meet deadlines, and follow established processes and procedures
- Willingness to develop and improve administrative systems where appropriate
- Comfortable learning new software packages quickly
- Maintaining accurate records and supporting a busy office environment
- Ability to undertake light manual handling tasks, including lifting items up to 5kg
- Proactive approach to ensuring the office operates efficiently and maintains high standards at all times
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Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations, and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have a face-to-face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
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Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
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