Receptionist

Communication

• Communicating professionally with tenants, visitors, colleagues, and service partners
• Producing short update reports and handovers as required
• Assisting with tenant messaging, notices, and general building communication where required
• Preparing newsletters, occupier updates, or promotional communications where required
• Using agreed communication tools, including Canva where appropriate, to support tenant engagement

Professional Standards

• Maintaining high standards of presentation, conduct, and reliability
• Ensuring consistent attendance and punctuality
• Following building procedures and supporting health and safety standards
• Representing the building and LAH in a professional and positive manner at all times

Independence

• Managing the reception confidently on a day-to-day basis
• Prioritizing tasks effectively during busy and quieter periods
• Using initiative and judgment appropriately
• Escalating issues to the right person when needed
• Liaising with contractors, cleaners, security, and building management to help maintain standards
• Researching and introducing suitable added-value ideas where agreed
• Helping to coordinate occupier engagement, pop-up, or community initiatives where required
• Using judgment to identify issues on site and escalate them appropriately to building management or service partners

Success in the role depends not only on completing tasks but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation, and ongoing performance reviews.

Who This Role Suits

This role is likely to suit someone who enjoys:

• Autonomy and ownership
• Interacting with people throughout the day
• Varied and fast-paced environments
• Problem solving and using initiative
• Presenting well and communicating confidently
• Bringing ideas and energy to the occupier experience

Skills, Knowledge, and Expertise

We are looking for individuals who can demonstrate the following in practice:

• Professionalism in presentation and communication
• A proactive, organized, and calm approach
• Confidence working independently without close supervision
• The ability to use email, basic reporting tools, and Microsoft applications effectively
• Strong written communication and attention to detail
• The confidence to support communication and engagement activity where appropriate

Desirable (Not Essential)

• Canva or similar communication tools
• Events support or coordination
• Familiarity with a commercial building environment
• Experience supporting occupier engagement, newsletters, or added-value services

Experience in front of house, hospitality, hotels, corporate services, or similar customer-facing environments is welcome but not essential. We are more interested in capability, behaviors, and the ability to meet the standards of the role.

This role requires a high level of reliability and punctuality.

Attendance Requirements

This is a site-based role and requires consistent on-site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role.

The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.

Benefits

• Pension scheme and life assurance
• 24/7 virtual GP for you and your family
• Wellbeing resources including digital gym, nutrition planning, and podcast content
• Financial and legal helpline
• Discounts across multiple retailers
• Training and development opportunities including access to the LAH Academy
• Referral programme