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Brighton College Receptionist
Brighton College is seeking to appoint a Receptionist on a full-time, permanent basis to start as soon as possible.
Main Purpose of the Role
The purpose of the role is to ensure the smooth running of Reception, including the College Switchboard. This position plays a key role in presenting the professional face of the College. With the other members of the Reception team, the successful candidate will be "front line" for enquiries from parents, pupils, visitors, and staff, acting as a support to the Senior Receptionist.
Receptionist General Duties And Responsibilities
- Managing the switchboard, dealing with calls in a professional and friendly manner.
- Welcoming visitors, parents, staff, and pupils managing their queries effectively.
- Accurate message taking and recording for distribution.
- Arranging taxis for visitors, pupils, and staff.
- Providing tea and coffee for visitors and staff as required.
- To manage the safe return home of pupils at the end of the day via taxi/in liaison with the Head of Transport.
- Assisting with pupil registration using the College database.
- Franking and arranging for post to be couriered.
- Distributing post to relevant pigeonholes on campus.
- Assisting with providing a Box Office facility for College and outside events.
- Assisting with the keeping of various records – pupil absence/lateness, telephone lists, and fire records, etc. – and updating the switchboard, etc.
- Ordering and managing stationery and other supplies.
- Alongside the Senior Receptionist, act as Deputy Fire Marshall during evacuations.
- Managing confidential information with discretion.
- To provide administrative support to other departments during the holidays as required.
- Assisting on up to 8 Saturdays per academic year with Admissions events including Open Mornings and other College events, with time off in lieu.
- Assisting with various conferences which may require an earlier start than normal hours.
- Any other reasonable management request.
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Receptionist Person Specifications
The successful candidate will have experience in the following areas:
- Excellent interpersonal and customer-facing skills, with a focus on delivering a 'five star' customer service.
- Welcoming and calm manner, with an ability to deal with people at all levels.
- Comfortable working in a busy customer-facing environment at all times.
- Aware of the responsibility of representing the College to staff and visitors on the front desk.
- Excellent literacy skills.
- A collaborative team player.
- Initiative and ability to work unsupervised.
- Ability to cope with a busy routine and to multitask.
- Understanding of the continuous need for confidentiality, tact, and discretion.
- Smart and appropriately formally dressed.
- Dependable with a strong work ethic and professional attitude.
Technical Skills
- Working knowledge of Microsoft Word and Excel.
- Typing speed of 40 wpm (minimum).
- Previous experience of working with databases.
- Previous experience working as a receptionist/hotel front of house would be an advantage.
- Knowledge of iSAMS (school database) would be an advantage, but training will be provided.
- A good understanding of the principles of safe data management (GDPR).
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Receptionist Hours of Work
The successful candidate will be required to work 37.5 hours per week. During term-time, the working hours would be 9.00am to 5.00pm on Mondays and 10.00am to 6.00pm Tuesday to Friday inclusive, with a 30-minute unpaid lunch break each day. Outside of term-time, the working hours would be 9.00am to 5.00pm Monday to Friday inclusive, with a 30-minute unpaid break. Occasional weekend work will be required to support College Open Mornings and Events, in which time in lieu will be given.
Remuneration
The salary for this role is £27,300 per annum.
Holidays
23 days, plus bank holidays, increasing to 28 days plus bank holidays after 2 years of service.
Receptionist Benefits
- Contributory pension scheme with matching contributions from the employer up to 9%, which all eligible employees will be automatically enrolled into within three months of commencement of employment.
- Life Cover is provided whilst working at Brighton College after successfully passing probation period.
- Complimentary lunch is provided.
- Free tickets to the College’s music, dance, and drama performances.
- Job-specific learning and development programme available to all employees.
- Employee benefit and discount platform.
Wellbeing
- Subsidised gym membership for the School of Science and Sport is available, which includes access to yoga and pilates classes, meditation sessions, and use of the gym and swimming pool.
- Personalised health and wellbeing consultations.
- Generous sickness policy.
- Access to books, magazines, and DVDs from the College Library.
- Comprehensive wellbeing package.
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