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Receptionist
Receptionist – Bupa Dental Care Newtownabbey Practice, Northern Ireland
Hours: 40 Hours per week: Monday 8:30 AM – 5:30 PM Tuesday 8:30 AM – 5:30 PM Wednesday 8:30 AM – 5:30 PM Thursday 9:00 AM – 7:00 PM Friday 8:00 AM – 3:00 PM
About the Role
Be the friendly face that makes every patient feel at ease from the very moment they arrive.
At Bupa Dental Care, our receptionists are the first and most important point of contact for our patients—welcome them warmly, support them throughout their visit, and ensure everything runs smoothly behind the scenes. This is a varied and rewarding role where you’ll be at the heart of the practice, helping us deliver the exceptional customer care we’re known for.
Responsibilities
As a Receptionist, you’ll play a key role in creating a positive experience for every patient:
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Customer experience at its core
- Warmly greet patients both in person and over the phone
- Answer queries efficiently and professionally
- Ensure a relaxed, welcoming, and stress-free environment
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Appointment and diary management
- Handle bookings, cancellations, and rescheduling smoothly and effectively
- Keep the practice running efficiently and punctually
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Supporting patients confidently
- Explain processes, treatment options, and private vs. NHS services
- Assist with payment transactions
- Help patients understand their financial and insurance options
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Reliable administration
- Maintain accurate and up-to-date patient records
- Manage confidential information with discretion
- Ensure a professional and welcoming reception area
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Problem-solving with empathy
- Handle concerns and complaints professionally and fairly
- Aim to resolve issues positively and effectively
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- Team collaboration
- Support clinicians with smooth handovers for patient transitions
- Assist the Practice Manager with administrative duties
- Contribute to the smooth running of the practice
Requirements & Skills
You’ll thrive in this role if you:
- Are people-focused, empathetic, and passionate about creating positive experiences
- Bring previous experience in a customer-focused role, such as reception, admin, or customer service
- Have strong verbal and written communication skills, both face-to-face and over the phone
- Are confident using IT systems (appointment scheduling, records management)
- Can approach work with proactiveness, flexibility, and a willingness to help
- Demonstrate professionalism, empathy, and dedication to delivering excellent service
- Are comfortable promoting and upselling Bupa Dental Care products, including plans, finance, and insurance claims
Benefits of Working With Us
At Bupa Dental Care, we don’t just care for patients—we care for our people too. When you join us, you’ll enjoy:
Competitive Rewards & Growth
- Competitive pay with opportunities for progression through training and development
- Career pathways and ongoing professional growth with Bupa Dental Care
Healthcare & Wellbeing Support
- Quick access to remote GP, physiotherapy, and mental health services via MyHealthcare
- Annual allowance of around £350 to spend on Bupa products
- Access to an Employee Assistance Programme (EAP)
- Family Mental HealthLine and Bupa’s Personal Energy wellbeing programme
- Discounted dental insurance for you and your family
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Financial & Lifestyle Benefits
- Retail and financial discounts and tools
- Reduced rates at gyms and digital fitness providers across the UK
- Flexible pay options through Wagestream, giving early access to your wages
Health & Wellbeing Perks
- Cycle to Work Scheme
- Free annual flu vaccine
- Discounted eye tests
- Bupa’s Menopause Plan
Moreover!
Ask us about any other benefits that could enhance your work-life balance.
Why Join Us?
At Bupa Dental Care, you’ll be part of a supportive and welcoming team where you can truly make a difference in patients’ lives every day. We provide:
✔ Comprehensive training to equip you for success ✔ Career development opportunities in a people-focused organisation ✔ A positive and engaging workplace where your contributions matter
If you’re organised, approachable, and love helping people, this could be the perfect role for you.
How to Connect With Us
Find out more about working with us on: 🔹 LinkedIn 🔹 Facebook 🔹 Instagram
Our Commitment to Diversity & Inclusion
We encourage everyone to bring their authentic selves to work.
Bupa is a Level 2 Disability Confident Employer. This means:
- We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria
- We ensure fair treatment and reasonable adjustments throughout the recruitment process
We celebrate diversity in all forms—we cherish the varied perspectives and experiences of our team and look forward to hiring from underrepresented backgrounds.
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