University Hospitals of Derby and Burton NHS Foundation Trust
Receptionist
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Receptionist – Fracture Clinic
We are looking for a welcoming, organised and compassionate Receptionist to join our Fracture Clinic team. This role is an important part of providing a positive experience for patients, families, carers and colleagues.
To provide an efficient, effective and friendly reception service to patients and visitors attending the clinic, facilitating the delivery of a patient focused service in accordance with trust and division requirements.
To provide a comprehensive clerical and administrative support, maintaining high standards within the working environment.
Provide an effective face to face/telephone reception service using verbal and written communication to liaise with patients, relatives, staff, wards/units, divisions and external agencies/people to support the delivery of an efficient patient service.
- Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
- Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.
- Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives.
- Complete administration tasks, and undertake any typing as required, e.g Diagnostic reports ensuring continuity of service is maintained – including filing, photocopying, fault reporting, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.
- Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
- Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required
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Closing date of applications: 14 July 2026
Interview date: 28 July 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In Return We Will Offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
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Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
For further details / informal visits contact:
Name: Karen Mayne
Job title: Senior Sister
Email address: karen.mayne4@nhs.net
Telephone number: 01283 511511
Extension: 5179
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
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