Receptionist

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are seeking a warm, professional, and enthusiastic Receptionist (Guest Services Host) to join our team based with a wealth management company in Guildford.

Acting as the face of the business, you will play a vital role in creating outstanding first impressions for all visitors, clients, and internal stakeholders.

This is a varied and rewarding position that combines Reception, Facilities, Post Room, Hospitality, and Events responsibilities. As a key "go-to" person within the building, you will ensure the smooth day-to-day running of front-of-house services while consistently delivering a first-class client experience.

The successful candidate will be passionate about service excellence, highly organised, and proactive in their approach. You will take pride in going above and beyond to create memorable experiences and ensure every interaction reflects the highest standards of professionalism and care.

Key Responsibilities

• Deliver a warm, professional, and engaging welcome to all visitors and clients.
• Manage reception and front-of-house operations efficiently and professionally.
• Provide exceptional customer service to clients, visitors, and internal stakeholders.
• Coordinate meeting room bookings and ensure rooms are prepared to a high standard.
• Support hospitality services, including refreshments and client catering requirements.
• Assist with the organisation and delivery of onsite meetings and events.
• Process incoming and outgoing post, courier deliveries, and related administration.
• Support facilities-related requests and liaise with service providers where required.
• Maintain a clean, organised, and welcoming reception and client areas.
• Build positive relationships with clients and colleagues across the business.
• Identify opportunities to enhance the client and visitor experience.