How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are a four-star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks, or a friends surf trip, with facilities including children's play areas, an indoor swimming pool, and a cinema—we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill, and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
- Access to Wagestream - https://wagestream.com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role has a starting rate of £12.75 per hour. On successful completion of the probation period, you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Attributes
- Warm & Welcoming Manner
- Has a calm, can-do attitude
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Excellent guest service skills
- Clear Communication
Role & Responsibilities
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us.
- To provide an unforgettable experience, and this starts with Reception—not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual—Reservations, Sales, Check In and Check Out Procedures
- To achieve sales in line with company objectives
- To promote additional products and services within the hotel and group brand
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Stock replenishment of department areas
- Ensure daily updates are communicated throughout the hotel
- Follow legislation relating to job role.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
- All other duties as required
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills