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Receptionist
Receptionist – Permanent
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
As a Receptionist, you will be at the heart of our St Albans Head Office, providing a warm and professional welcome to visitors, clients and colleagues. This varied role supports the day-to-day running of the office, ensuring front-of-house operations are managed efficiently while delivering essential administrative support whilst providing an organised and positive workplace experience.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Receptionist there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
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- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- An annual discretionary bonus scheme, based on business results and individual contribution.
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
- And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Receptionist is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
- Provide a professional, friendly and welcoming experience for all visitors, clients and colleagues.
- Manage visitor access and issue security passes in line with site procedures.
- Support the booking and coordination of meeting rooms and event coordination.
- Raise and receipt purchase orders for workplace services, supplies and office requirements.
- Process and distribute incoming and outgoing mail accurately and efficiently.
- Monitor stationery stock levels and place orders to ensure supplies are maintained.
- Carry out monthly checks of first aid boxes and maintain accurate inspection records.
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Who you are
It’s your unique ingredients we’re interested in:
- Previous customer service or reception experience is desirable.
- Excellent communication and interpersonal skills, with the confidence to engage professionally with colleagues, visitors and stakeholders at all levels.
- Proficient in Microsoft Office applications, particularly Outlook and Excel.
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
- A proactive, reliable and friendly individual committed to delivering excellent service and supporting a positive workplace experience.
Where you’ll work:
Onsite, St Albans Head Office.
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
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