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Receptionist
We are looking for a Receptionist for our Work Dynamics Business Line
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Role Purpose
The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site, welcoming them to the site and assisting in checking them in/directing them. This role would be ideal for an individual looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion.
What This Job Involves
- Meet & greet all those entering the building in a warm, professional and polite manner
- Answer incoming phone line and direct calls internally where possible
- Maintain confidentiality of all appropriate communications and documentation
- Assist with training existing staff and new hires.
- Record and enter data for guests / contractors attending site
- Maintain and administer the office pass system, including issuing access passes for new starters, updating user records, and ensuring access lists remain accurate and up to date
- General tasks as assigned by Office Manager
- Manage visitor sign-in procedures and issue visitor passes in accordance with company security policies
- Monitor kitchen stock levels and coordinate the ordering of kitchen supplies and consumables
- Maintain coffee machines, carrying out daily cleaning and routine maintenance tasks, including filter changes, descaling, and liaising with suppliers or service providers when required
- Assist with the preparation and setup of meeting rooms for client meetings and internal events, ensuring rooms are organised, and fully equipped.
- Be flexible and understand that your role may include covering other reception staff while they are on annual leave or sickness.
- Carry out weekly Health & Safety (H&S) inspections, checks, and tests maintaining accurate records and reporting any issues or corrective actions required
- Maintaining the Security and Health & Safety expectations of JLL and the client.
- Be able to complete the required training of JLL and the client.
- Take in post and deliveries, and send out post as required
- Taxi bookings
- Keep the reception area tidy at all times
- Professional and bubbly attitude and appearance
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Client and Customer Satisfaction:
- Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
- Good communication – responsive to the requirements and changes
- Deliver ‘best in class’ Customer Service and Satisfaction.
- Embrace and utilize technology to capture and facilitate improvements.
- Develop and maintain excellent client relationship based on open and honest communication
- Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints
Desired skills and experience for this job:
- Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
- Ability to plan and prioritize
- Have strong organizational skills, for records management etc.
- Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
- A demonstrable understanding of the FM operation and management of a range of services.
- Flexibility may be required within your working hours to accommodate the operation.
- Excellent communication with other employees and visitors.
- Must be reliable and committed to the role.
- Be able to multitask and work under pressure in a fast paced environment.
- Be able to work well both within a team and independently
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Diversity and Inclusion
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.
JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair day’s pay. To find out more about our Living Wage accreditation please go here
http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechannel=default.
What You Can Expect From Us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
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