Frasers Hospitality
Receptionist
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Receptionist – Hotel du Vin (Henley-on-Thames)
Salary: £13.07 per hour Hours per week: 30 Type of contract: Full-time
Position Overview
We are searching for an enthusiastic and passionate Receptionist to join our vibrant team at Hotel du Vin in Henley-on-Thames.
You’ll be the welcoming face of our hotel, Glasgow you for what you’re great at, and enjoy a range of unmatched perks, benefits, and growth opportunities. Whether you thrive on customer service or seeking long-term career development, this role offers you the chance to shine—helping our guests craft unforgettable experiences before collaborating on theirs.
Key Responsibilities
As the first and last point of contact for our guests, you’ll play a pivotal role in shaping their entire stay:
- Set the tone for each guest’s experience—ensuring every interaction is memorable and professional.
- Anticipate and resolve guest queries with efficiency and warmth, from check-ins to special requests.
- Maintain high operational standards across Front of House duties while upholding our brand values.
- Develop strong relationships with guests, colleagues, and fellow teams to create seamless experiences.
- Uphold superior cleanliness and ensure the reception area, lobby, and key public spaces reflect our brand’s elegance.
You Might Be Ideal if You
- Have a naturular charm for hospitality and a genuine desire to exceed customer expectations.
- Love people—before offering service with he highest standards of kindness and confidence.
- Enjoy multi-tasdegwork and never hesitate to try new skills.
- Believe small actions make real differences—forcing guest smiles, a company reputation, and memorable stay.
- Want to be part of a culture that values growth and actively promotes internal career progression.
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One day, you could step into a Supervisory position at Hotel Du Vin—we’ll support your ambition.
Why Join Hotel du Vin?
We’re not just about good hospitality—we’re about a place you belong with meaningful investment in your future.
Exceptional Perks & Benefits
✅ Discounted stays – £65/night or lower in Hotel du Vin & Malmaison sites, plus a 50% Friends & Family Rate off your best available room. ✅ 35% off meals in our Braseries and Bistros—because working dinner should taste just as delicious as guests’! ✅ Fully funded apprenticeship programs—another chance to expand your skills without cost. ✅ High Street & lifestyle discounts – Cycles, shops, vacations—all at a friendly lower cost. ✅ Cycle to Work Scheme – Save up to 40% on bikes and equipment. ✅ Healthcare cash plans – Sign up for dental, vision, medical, etc., starting as low as £5 a month. ✅ Referral rewards – Bring friends who land jobs? Get up to £1600 for your efforts. ✅ Stylish, professional uniforms – Zero retro sitcom vibes guaranteed. ✅ Wagestream tool – Get instan email trust to your pay as you earn. ✅ On-ups Staff Anniversary Perks – Complimentary 1st, 3rd, and 5th year stay with Dinner, Bedstyle & Breakfast. ✅ Team-approved wellness initiatives & discounts – We support your physical and mental well-being:
- Pay-Day Treats
- Soon tech day (Popcorn Day)
- Mental Health Awareness programmes ✅ Wellness & Charity Support – Earn a full day of volontent for sustainable causes yearly on full pay. ✅ Insurance benefits for 24/7 support through our Employee Assistance Programme. ✅ Sustainable impact contributions – _We share**
- 100% renewable energy footprints (wind-powered UK sites).
- 70% waste recycling rates achieved by all teams year-round.
- Enzyme-based cleaning products in kitchens and guest rooms.
- Global desires to support The Bread Charity and reduce neurological disabilities.
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For Our Team, Progress & Tools
- We promote internal development—either via apprenticeships or promotions like Supervisor roles!
- career growth pathways welcome eager graduates, as this year we’re on track to reach 100 new apprenticeships!
About Our Culture
Equal opportunity employer: We welcome applications from diverse and talented candidates. Our measures celebrate difference in respect of race, sex, disability, religion, orientation, or age.
We offer something real beyond work—we create places to work, stay and remember with joy. Join our team and help us write those unforgettable guest stories.
Are you engaged? Apply now (link) and bring your passion!
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