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Job Description
Role Definition
To act as the first point of contact for clients and visitors and ensuring the highest standards of customer service are maintained.
Key Responsibilities
- To ensure all three of the reception areas are maintained to high standard at all times
- Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our office
- Working as part of dynamic front reception team, helping to maintain a high level of service to all clients
- Managing the booking of couriers for domestic and international deliveries
- Ensuring seamless communication is in place between the hospitality team and client services teams regarding any hospitality requirements or room bookings for all meetings and internal events
- Maintain a high level of understanding of the companies policies and procedures and applying them to everyday work
- Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned and returned or deactivated if not returned, liaising with the Reception Administrator
- Maintaining an open line of communication with the CRES (facilities) team and reporting any issues/updates as soon as known
- That you maintain a well presented appearance and that your uniform is well maintained
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Office and Reception Area
- Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary
- Maintaining a clean and tidy reception desk at all times and on all floors
- Assisting the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting
- Other duties as deemed appropriate by your line manager
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Skills and Experience
- Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors
- Maintain a professional manner when answering the telephones
- Ability to work independently and as part of a team
- Excellent communication skills, in both verbal and written English
- Good time management, with ability to prioritise and multi task
- Basic level of knowledge for all Microsoft Office suites
- Experience of working in the service industry desired
Qualifications
- Minimum GCSE Level
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Skills
Interpersonal Skills
Customer Service
Communication Skills
Time Management
Microsoft Office
Teamwork
Professionalism
Multi-tasking
Location